Reverb's Direct Checkout service is the universal payment system that allows Reverb buyers to choose from all payment methods available on Reverb.com and Reverb mobile apps. Direct Checkout users can pay by credit card, debit card, Reverb gift card, Reverb Bucks, Referral Rewards, and PayPal. Theses terms and conditions explain your rights and obligations when using Direct Checkout.

1. Overview

a. By using the direct checkout service (“Direct Checkout”) on Reverb.com (the “Site”) as a seller (“Registered Seller” or “Registered Sellers” or “you”), you agree to be bound by the terms and conditions of this Direct Checkout Terms of Use Agreement (the “Agreement”). The Agreement is a legal agreement between you and Reverb.com, LLC (“Reverb,” “we,” or “us”).

b. In order to accept payments directly through the Site, sellers must register for a Reverb Direct Checkout Account (“Direct Checkout Account”) and use Direct Checkout. Direct Checkout allows Registered Sellers to accept authorized credit card and debit card transactions and PayPal transactions (“Payment Transactions”), have those funds credited to Registered Seller’s Direct Checkout Account, and have those funds subsequently deposited into Registered Seller’s designated bank checking account (“Bank Checking Account”). Buyers may authorize a Payment Transaction with any major credit card accepted by Reverb, or a Reverb gift card. A Registered Seller may also accept payment through Direct Checkout pursuant to the Reverb Bucks Program and the Reverb Bucks User Agreement. Reverb Gift Cards, Reverb Referral Rewards, and other promotional codes available to buyers are supported in the form of Reverb Bucks. Please see the Reverb Bucks User Agreement for information as to how payments are made and processed using Reverb Bucks.

c. Reverb helps facilitate marketplace transactions. It is not the purchaser of any seller’s goods and it is not the agent of a buyer in a Payment Transaction. Reverb’s receipt of a payment through Direct Checkout is related to a transaction between a Registered Seller and the relevant buyer and not Reverb or any of Reverb’s affiliates. Reverb provides a payment processing platform for Registered Sellers and it is not a party to any Payment Transaction. See Reverb’s general Terms & Conditions for more information.

d. Direct Checkout is generally available seven (7) days per week, twenty-four (24) hours per day, except for scheduled downtime due to system maintenance.

e. Direct Checkout is only available to sellers who and are approved for a Direct Checkout Account (a “Registered Seller”). Sellers must additionally meet the following requirements to obtain and maintain Registered Seller status:

  • sellers must be at least 18 years old to register for a Direct Checkout Account
  • prior to enrolling, sellers must register bank account information and undergo identity verification
  • sellers must be current on all Reverb fees and have valid payment information on file
  • once enrolled, sellers must maintain an average of 4 of 5 star or 80% positive feedback ratio to continue to participate in Direct Checkout
  • once enrolled, sellers must maintain a rate of order cancellation below 10% of their total order volume
  • prior to enrolling, sellers must publish policies for refunds and returns for their shops
  • once enrolled, sellers must maintain policies for refunds and returns for their shops
  • once enrolled, sellers must continue to comply with this Agreement

f. Direct Checkout functionality may be made available, modified, or discontinued by us at any time without notice and is subject to the limitations in Reverb’s general Terms & Conditions.

g. As a security measure, we may, but are not required to, impose transaction limits on some or all buyers, and/or Registered Sellers relating to the value of any transaction, deposit, or adjustment, the cumulative value of all transactions, deposits, or adjustments during a period of time, or the number of transactions per day or other period of time in accordance with Section 4c of this Agreement. We will not be liable to a Registered Seller: (i) if we do not proceed with a transaction, deposit, or adjustment that would exceed any limit established by us; or (ii) if we permit a buyer to withdraw from a transaction to avoid exceeding a Reverb-established transaction limit.

h. We may refuse service to anyone, for any reason, at any time.

2. Payment Transactions

a. Reverb will serve as Registered Seller’s agent in its Payment Transactions with a buyer. For the purpose of completing Payment Transactions between you and a buyer, Reverb will maintain a direct contractual relationship with a payment acquirer. Pursuant to the agreement between Reverb and the acquirer, Reverb shall (i) receive funds from a buyer on your behalf, and convey instructions for the payment directly to the acquirer, and (ii) refund the buyer’s account from Reverb’s bank settlement account through Reverb’s electronic platform for any reversal of the buyer’s original payment. You agree and acknowledge that any Payment Transactions by a buyer to Reverb extinguishes any liability the buyer has to you regarding payment for the item in question.

b. Buyers may authorize a Payment Transaction with any major credit card accepted by Reverb, PayPal, a Reverb Gift Card, or any other form of Reverb Bucks.

c. By registering for Direct Checkout, a Registered Seller agrees to always comply with and to sell items in accordance with Reverb’s general Terms & Conditions.

d. The use of Direct Checkout must be solely for the sale of items listed on the Site. A Registered Seller agrees to ship sold item(s) once the Payment Transaction is complete and reflected in his or her Direct Checkout Account. Reverb reserves the right to terminate Registered Seller’s access to Direct Checkout if Registered Seller is determined to be using Direct Checkout for transfer of funds not related to the sale of items listed on the Site.

e. Reverb reserves the right to decline any Payment Transactions that we have reason to believe may be high risk, fraudulent, or in violation of this Agreement.

f. Reverb will bear the risk of credit card fraud (i.e. fraudulent purchase arising from the theft and unauthorized use of a third party’s credit card information) occurring in connection with Payment Transactions. In the event Registered Seller is indirectly or directly involved with and/or participates in any credit card fraud, Reverb will not be liable and you will be subject to indemnification obligations set forth in Paragraph 15 of Reverb’s general Terms & Conditions. In the event that a buyer changes a shipping address after payment funds have been cleared to the seller, Reverb cannot bear risk of fraudulent payments.

g. Reverb maintains records associated with Payment Transactions and does not pass any confidential data, including credit card numbers, to Registered Sellers. Registered Sellers will receive shipping information and limited buyer account information only as needed to complete the order. Use of this information is dictated by our Privacy Policy.

h. Reverb supports two forms of PayPal: integrated PayPal and PayPal Only.

Integrated PayPal allows sellers to receive funds from PayPal transactions directly into their Reverb selling account, without having to manage a separate PayPal account. This means that if a buyer pays with PayPal, the funds from the order will be deposited into a Reverb seller's account just like a credit card payment. The Direct Checkout Payment Processing fee (see below) applies to orders that go through Integrated PayPal – there is no additional PayPal fee.

3. Direct Checkout Account

a. Direct Checkout is only available to Registered Sellers. A Direct Checkout Account allows Registered Sellers to track payment amounts, refunds, and fees related to Payment Transactions. Prospective Registered Sellers must provide personal information as requested during registration, must provide Reverb true and accurate information, and must maintain and update that information as necessary. Prospective Registered Sellers will not impersonate any person or use a name he or she is not legally authorized to use. A prospective Registered Seller authorizes us, and our authorized agents, to verify his or her information (including any updated information) by accessing public records and to obtain credit reports about prospective Registered Seller in order to approve prospective Registered Seller for use of the Direct Checkout service. Registered Seller also authorizes us to verify his or her information from time to time while Registered Seller is using Direct Checkout. The Direct Checkout service is available only to individuals who meet the terms stated in this Agreement.

b. Reverb reserves the right to conduct periodic reviews of Registered Seller’s registration information and usage of Direct Checkout.

c. A Registered Seller will attempt to resolve any dispute directly with a buyer before seeking the assistance of the Reverb Customer Support Team. In the event of a dispute being escalated to Reverb’s Customer Engagement Team, Reverb reserves the right to issue a refund to the buyer if the disputed transaction is found to be in violation of Reverb’s general Terms & Conditions. In the event of chargebacks submitted by a buyer, Reverb will respond to credit card networks on behalf of Registered Seller; Registered Seller agrees to provide any requested information to us within five calendar days of the request. Reverb reserves the right to recoup funds associated with buyer chargebacks in accordance with Section 5 of this Agreement.

d. We will inform Registered Sellers of each Payment Transaction, and other information pertaining to Direct Checkout, using our standard communication procedures, including email or other messaging services associated with Registered Seller’s Direct Checkout Account.

e. Registered Sellers may provide refunds or adjustments to buyers for their Payment Transactions made on Reverb using refund functionality enabled by Reverb and accessible through the Direct Checkout Account. Funds to cover refunds will be deducted from Registered Seller’s Direct Checkout Account balance. In the event of insufficient funds to cover the amount of the refund, Registered Seller’s credit card on file will be charged.

f. Fully refunded Payment Transactions may be eligible for cancellation in accordance with the customer service guidelines outlined in Reverb’s FAQ.

g. Registered Sellers can access Payment Transaction information online in his or her Direct Checkout Account. Registered Sellers may access the Direct Checkout Account only with a browser that is compatible with Direct Checkout, including any security features that are a part of Direct Checkout.

4. Deposits

a. All funds resulting from a completed Payment Transaction will be reflected as a balance in Registered Seller’s Direct Checkout Account. Payment Transactions are considered complete once the payment is approved by Reverb. If Registered Seller’s first sale date is less than ninety (90) days from the day Registered Seller registers for Direct Checkout, Payment Transaction completion also requires that the sold item is marked as “shipped” using the tools made available in Registered Seller’s Direct Checkout Account. Any refunds, adjustments, or other amounts paid to buyers in connection with purchases, or for funds received since the last Payment Date, as defined in Section 4b, are also applied to Registered Seller’s Direct Checkout Account balance. Funds in a Direct Checkout Account balance are eligible for deposit (“Available Balance”) into Registered Seller’s Bank Checking Account (“Cash Deposit”) at the end of any applicable deposit delay, reserve, or hold period as described in Section 4c.

b. Upon Registered Seller’s election of payment by credit card or Reverb gift card, we will initiate a Cash Deposit of Registered Seller’s Available Balance into Registered Seller’s Bank Checking Account at a regular, agreed upon date (“Payment Date”) with the Registered Seller. Each Payment Date will fall on standard Monday through Friday “Business Days,” with the possible exclusion of US national and/or bank holidays. If the scheduled Payment Date interval falls on a non-Business Day, the Payment Date will then fall on the next regular Business Day on which transfers are completed. When Registered Seller either initially provides or later changes his or her bank account information, Registered Seller must wait at least five (5) calendar days to request a deposit into Registered Seller’s Bank Checking Account. The next scheduled deposit after a change to Bank Checking Account information will occur on the next scheduled Payment Date after a period of five (5) calendar days from the date of the requested change. Deposits into Registered Seller’s Bank Checking Account will generally be credited within three (3) to five (5) Business Days of the date we initiate the transfer.

c. If we reasonably conclude, based on information available to us, that a Registered Seller’s actions and/or performance in connection with Direct Checkout may result in buyer disputes, chargebacks, or other claims, then we may, in our sole discretion, put into effect a hold, deposit delay, or reserve associated with Registered Seller’s Direct Checkout Account balance. A hold may be put on funds associated with a particular Payment Transaction in the event of disputes or investigations associated with the order for the shorter of: (a) 180 days after the estimated delivery date; or (b) completion of any investigation(s) regarding any Registered Seller actions and/or performance in connection with the Payment Transaction. Deposit delays are defined as the number of days between a sale and the day the net amount from the sale becomes available for deposit, provided the payment has been completed as described in Section 4a. A deposit delay may be between 0 and 180 days. A deposit delay is applied across all Payment Transactions for Registered Seller. A reserve is defined as a fixed percentage of Registered Seller’s Direct Checkout Account balance which is delayed prior to being included as part of Registered Seller’s Available Balance for a period of up to 180 days. All holds, deposit delays, and reserves will be communicated to Registered Seller by email or a notice on the Site. We will not be liable to a Registered Seller if we act in accordance with the provisions of this Section [4].

d. In the event funds designated for cash payment cannot be deposited into Registered Seller’s Bank Checking Account, the funds will be made available in Registered Seller’s Direct Checkout Account balance. Registered Seller will be required to update his or her Bank Checking Account information and such funds will automatically be transferred to Registered Seller’s new Bank Checking Account within 7 business days.

5. Recoupment

a. We reserve the right to seek reimbursement from a Registered Seller if we, in our sole discretion, provide a refund to a buyer if Registered Seller cannot promptly deliver the goods, or if we discover erroneous or duplicate transactions, receive a chargeback from buyer’s credit card issuer for the amount of buyer’s purchase from Registered Seller, or Registered Seller otherwise does not act in accordance with Reverb’s general Terms & Conditions.

b. We may obtain reimbursement of any amounts owed by Registered Seller to Reverb under Section 5a or otherwise by deducting the amounts owed from future payments owed to Registered Seller, reversing any credits to Registered Seller’s Direct Checkout Account balance, charging Registered Seller’s credit card on file, or seeking such reimbursement from Registered Seller by any other lawful means, including collections. You authorize us to use any or all of the foregoing methods to seek reimbursement, including the charging of your credit card.

6. Fees for Sellers

a. Platform use fees for Direct Checkout vary by domicile of a Registered Seller’s bank and are applied to each order completed via Direct Checkout between a U.S. based buyer and a U.S. based Registered Seller. This fee is assessed on the gross amount of the sale, including tax and shipping. Unlike other fees, the platform use fee is deducted from the transaction amount as the funds become available for deposit. Accordingly, Registered Seller will receive the gross amount of the sale, including tax and shipping, net the Direct Checkout platform use fee. An additional 1% fee will be assessed on cross-border transactions. For clarity, "cross-border" is defined by the location of the buyer's billing address or card issuing bank, not the currency or the shipping location. Platform use fees will be reflected in your Direct Checkout Account.

Platform use fees:
Payment Method Enrolled in Direct Checkout Platform Use Fees
Reverb Direct Checkout $0.25 plus 2.7% of transaction total USD
Reverb Direct Checkout as a Preferred Seller $0.25 plus 2.5% of transaction total USD

b. For U.S. Registered Sellers, Internal Revenue Service (“IRS”) regulations require that U.S. third-party settlement organizations and payment processors, including Reverb, file Form 1099-K to report unadjusted annual gross sales information for sellers that meet both of the following thresholds in a calendar year (reporting):

1. More than $20,000 in gross sales, and

2. More than 200 transactions.

c. As a result of these regulations, Registered Sellers who approach one hundred and seventy-five (175) transactions in a calendar year, regardless of sales volume and aggregated across his or her Reverb selling account, will be required by Reverb to provide taxpayer-identification information and will be notified via email and through other communication channels available on the Site.

7. Notice

a. All notices will be sent by email or will be posted on the Site or by any other means then specified by Reverb. We will send notices to a Registered Seller at the email address maintained in Reverb’s records for such Registered Seller. A Registered Seller will monitor his or her email messages frequently to ensure awareness of any notices sent by us and otherwise agrees to the notification clause in Reverb’s general Terms & Conditions. Registered Sellers will send notices to us using the functionality for contacting Reverb provided in our Support Section.

8. Termination

a. A Registered Seller may terminate acceptance of credit card or Reverb gift card payments through Direct Checkout at any time by adjusting his or her Shop Settings. By opting out of Reverb Direct Checkout and selecting the PayPal Only option, a Registered Seller is subject to terms of the PayPal User Agreement

b. Reverb may terminate a Registered Seller’s use of Direct Checkout without notice to Registered Seller for any reason. Upon termination, any non-disputed available balance resulting from a Payment Transaction will be deposited into Registered Seller’s Bank Checking Account and Registered Seller will still have access to his or her Direct Checkout Account for at least 30 days following termination. We reserve the right, upon termination of access to the Direct Checkout service, to set off against any payments to be made to Registered Seller, an amount determined by us to be adequate to cover any anticipated chargebacks, refunds, adjustments or other amounts paid to buyers in connection with purchases from Registered Seller’s Direct Checkout Account for a prospective 180-day period. At the end of such 180-day period following termination, we will disburse to Registered Seller any amount not used to offset chargebacks, refunds, adjustments, or such other amounts paid to buyers, or seek reimbursement from Registered Seller via any of the means authorized in Section 5 above for any additional amount required to offset chargebacks, refunds, adjustments, or other amounts paid to buyers, as applicable. Refer to Reverb’s general Terms & Conditions for additional information regarding termination of a Registered Seller’s account.

Reverb reserves the right to alter these policies at any time