Rufus Guitar Shop

Rufus Guitar Shop

Since 1972, Rufus Guitar Shop has been catering to musicians from all walks of life. Be it sales, lessons or repairs. The deep tradition of customer service established long ago still stands strong t…
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About Rufus Guitar Shop

Since 1972, Rufus Guitar Shop has been catering to musicians from all walks of life. Be it sales, lessons or repairs. The deep tradition of customer service established long ago still stands strong today. We are a shop owned and run by musicians for musicians. We love all aspects of music just as much as you. We are passionate about sharing our knowledge, expertise and joy with every single person that walks through our doors.

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Shipping Policy

Shipping and Returns
Rufus Guitar Shop realizes that not everyone is able to come into our physical store and check out all the fantastic guitars in stock so we are happy to offer shipping services to get these great instruments into your hands! With over 5000 shipments to date you can trust in us!

We ship within Canada using Canada Post for small packages and PO boxes, CANPAR for larger items and UPS for items valued over $5000. All items ship fully insured with tracking. A tracking number will be provided by email once your order is complete. We ship most orders in 1 business day. We use the utmost care to package items as good or better than when they came to us from the manufacturer.

Free Shipping in Canada
Free Shipping on orders over $199.99 before tax is a limited time offer available in Canada only new condition items. Used and Vintage purchases will be charged a shipping fee with options listed in the cart. Orders below $199.99 before tax have a $15 flat rate for ground shipping within Canada. Nunavut, Yukon, Northwest Territories and Labrador are exempt from the free shipping promotion and will be charged the full shipping rate for items purchased. "Over-sized" instruments are also excluded from this promotion and shipping rates can be obtained by contacting us. "Over-sized Instruments" are defined by sizes larger than 35" X 35" box and weighing more than 40 pounds. If you need a shipping quote for an oversized item please contact us before ordering.

Express Shipping
The quoted rates for Canada Post, CANPAR and UPS are Ground Shipping, if you require faster delivery service please contact us for rates.

USA Orders
US shipping is available, shipping rates are available in the shopping cart. We ship UPS and DHL insured. US customers are responsible for any and all Customs, US Fish and Wildlife, US Agriculture, Duty (for items manufactured outside of North America) and Brokerage fees. All shipments have full insurance and full declared value.
Unfortunately, we are not able to ship some brands outside of Canada.

International Orders
Although we do offer international shipping We currently do not offer international shipping through our webstore. If you would like to make an international shipping please contact us directly and we will be happy to assist you. International shipments travel via DHL or UPS. Unfortunately, we are not able to ship some brands outside of Canada.

Duties:
For international orders some trade duties may apply. The purchasing customer is responsible to pay these fees before delivery. Check with your local Customs authority prior to ordering for details on any duties that may be applicable.
If you refuse a shipment while it is in transit you will be charged the full shipping rate and a 10% restocking fee.

Taxes
All taxes are the responsibility of the customer and will be added at checkout. By law we are required to charge taxes based on the destination Province.
US and International orders will be charged taxes based on your local or federal tax policy. Customers will be billed by the Customs Agency of the destination country for taxes applicable in that Country and/or State.

Returns
Rufus Guitar Shop is pleased to offer all customers a 48 hour approval period on all "Brand New" instruments, amps and pedals.
Used, Vintage and B-Stock instruments are sold "As Described" and are excluded from the 48 hour return policy.
We ask that you please return products in the original product packaging along with all included materials (manual, warranty card, all accessories) and in the original condition that it was received. Warranties must NOT be registered, if a warranty is registered the product can not be returned. Items returned not in like-new condition (scratched, dented, with velcro or modified in any way) or missing any of the original materials (hang tags, tools, paperwork, accessories, etc) will be subject to a minimum 25% restocking fee. Please pack carefully.

Shipping is non-refundable, it is the customer’s obligation to cover all shipping costs if returning an shipment.
Before you return an item you must contact Rufus Guitar Shop within 48 hours of receipt of an item for an RAN (return authorization number) and a return shipping label. A return authorization is required prior to returning your merchandise. Any returns shipped back to Rufus Guitar Shop without an RAN will not be accepted. Refunds will be issued minus all related shipping expenses, even if free or discount (ie: $5, FREE Shipping etc, actual shipping costs will be deducted ) shipping was initially given, plus a 5% re-stock fee. Premium instruments priced $2500 and higher are subject to a Premium Restock Fee of 10%.

Contact Us
Email us at info@rufusguitarshop.com or by phone at 604-222-1717

Return Policy

New Items

Returnable within 2 days of delivery.
Restocking Fee: 8%

Used & Vintage Items

Not Returnable

General Terms

Items must be returned in original, as-shipped condition with all original packaging and no signs of use. Buyer assumes responsibility for all return shipping costs unless the item was not received as described.

Special Conditions

Shipping and Returns
Rufus Guitar Shop realizes that not everyone is able to come into our physical store and check out all the fantastic guitars in stock so we are happy to offer shipping services to get these great instruments into your hands! With over 5000 shipments to date you can trust in us!

We ship within Canada using Canada Post for small packages and PO boxes, CANPAR for larger items and UPS for items valued over $5000. All items ship fully insured with tracking. A tracking number will be provided by email once your order is complete. We ship most orders in 1 business day. We use the utmost care to package items as good or better than when they came to us from the manufacturer.

Free Shipping in Canada
Free Shipping on orders over $199.99 before tax is a limited time offer available in Canada only new condition items. Used and Vintage purchases will be charged a shipping fee with options listed in the cart. Orders below $199.99 before tax have a $15 flat rate for ground shipping within Canada. Nunavut, Yukon, Northwest Territories and Labrador are exempt from the free shipping promotion and will be charged the full shipping rate for items purchased. "Over-sized" instruments are also excluded from this promotion and shipping rates can be obtained by contacting us. "Over-sized Instruments" are defined by sizes larger than 35" X 35" box and weighing more than 40 pounds. If you need a shipping quote for an oversized item please contact us before ordering.

Express Shipping
The quoted rates for Canada Post, CANPAR and UPS are Ground Shipping, if you require faster delivery service please contact us for rates.

USA Orders
US shipping is available, shipping rates are available in the shopping cart. We ship UPS and DHL insured. US customers are responsible for any and all Customs, US Fish and Wildlife, US Agriculture, Duty (for items manufactured outside of North America) and Brokerage fees. All shipments have full insurance and full declared value.
Unfortunately, we are not able to ship some brands outside of Canada.

International Orders
Although we do offer international shipping We currently do not offer international shipping through our webstore. If you would like to make an international shipping please contact us directly and we will be happy to assist you. International shipments travel via DHL or UPS. Unfortunately, we are not able to ship some brands outside of Canada.

Duties:
For international orders some trade duties may apply. The purchasing customer is responsible to pay these fees before delivery. Check with your local Customs authority prior to ordering for details on any duties that may be applicable.
If you refuse a shipment while it is in transit you will be charged the full shipping rate and a 10% restocking fee.

Taxes
All taxes are the responsibility of the customer and will be added at checkout. By law we are required to charge taxes based on the destination Province.
US and International orders will be charged taxes based on your local or federal tax policy. Customers will be billed by the Customs Agency of the destination country for taxes applicable in that Country and/or State.

Returns
Rufus Guitar Shop is pleased to offer all customers a 48 hour approval period on all "Brand New" instruments, amps and pedals.
Used, Vintage and B-Stock instruments are sold "As Described" and are excluded from the 48 hour return policy.
We ask that you please return products in the original product packaging along with all included materials (manual, warranty card, all accessories) and in the original condition that it was received. Warranties must NOT be registered, if a warranty is registered the product can not be returned. Items returned not in like-new condition (scratched, dented, with velcro or modified in any way) or missing any of the original materials (hang tags, tools, paperwork, accessories, etc) will be subject to a minimum 25% restocking fee. Please pack carefully.

Shipping is non-refundable, it is the customer’s obligation to cover all shipping costs if returning an shipment.
Before you return an item you must contact Rufus Guitar Shop within 48 hours of receipt of an item for an RAN (return authorization number) and a return shipping label. A return authorization is required prior to returning your merchandise. Any returns shipped back to Rufus Guitar Shop without an RAN will not be accepted. Refunds will be issued minus all related shipping expenses, even if free or discount (ie: $5, FREE Shipping etc, actual shipping costs will be deducted ) shipping was initially given, plus a 8% re-stock fee. Premium instruments priced $2500 and higher are subject to a Premium Restock Fee of 10%.

Contact Us
Email us at info@rufusguitarshop.com or by phone at 604-222-1717

Make sure to check the return policy on each individual listing as some items may be sold "As-Described" and not eligible for a return.

Tax Policies

RegionRate
Alberta, CA5.0%
British Columbia, CA12.0%
Manitoba, CA5.0%
New Brunswick, CA15.0%
Newfoundland and Labrador, CA15.0%
Northwest Territories, CA5.0%
Nova Scotia, CA15.0%
Nunavut, CA5.0%
Ontario, CA13.0%
Prince Edward Island, CA15.0%
Quebec, CA5.0%
Saskatchewan, CA5.0%
Yukon Territory, CA5.0%
Alabama, US*Calculated at checkout
Alaska, US*Calculated at checkout
Arizona, US*Calculated at checkout
Arkansas, US*Calculated at checkout
California, US*Calculated at checkout
Colorado, US*Calculated at checkout
Connecticut, US*Calculated at checkout
District of Columbia, US*Calculated at checkout
Georgia, US*Calculated at checkout
Hawaii, US*Calculated at checkout
Idaho, US*Calculated at checkout
Illinois, US*Calculated at checkout
Indiana, US*Calculated at checkout
Iowa, US*Calculated at checkout
Kentucky, US*Calculated at checkout
Louisiana, US*Calculated at checkout
Maine, US*Calculated at checkout
Maryland, US*Calculated at checkout
Massachusetts, US*Calculated at checkout
Michigan, US*Calculated at checkout
Minnesota, US*Calculated at checkout
Mississippi, US*Calculated at checkout
Nebraska, US*Calculated at checkout
Nevada, US*Calculated at checkout
New Jersey, US*Calculated at checkout
New Mexico, US*Calculated at checkout
New York, US*Calculated at checkout
North Carolina, US*Calculated at checkout
North Dakota, US*Calculated at checkout
Ohio, US*Calculated at checkout
Oklahoma, US*Calculated at checkout
Pennsylvania, US*Calculated at checkout
Puerto Rico, US*Calculated at checkout
Rhode Island, US*Calculated at checkout
South Carolina, US*Calculated at checkout
South Dakota, US*Calculated at checkout
Tennessee, US*Calculated at checkout
Texas, US*Calculated at checkout
Utah, US*Calculated at checkout
Vermont, US*Calculated at checkout
Virginia, US*Calculated at checkout
Washington, US*Calculated at checkout
West Virginia, US*Calculated at checkout
Wisconsin, US*Calculated at checkout
Wyoming, US*Calculated at checkout
*Marketplace Facilitator State. Reverb collects tax on the seller's behalf.Learn More

Reverb Gives

Your purchases help youth music programs get the gear they need to make music.

Carbon-Offset Shipping

Your purchases also help protect forests, including trees traditionally used to make instruments.

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