Rufus Guitar Shop
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Rufus Guitar Shop

  • vancouver, Canada
  • Joined: Feb 2017
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Since 1972, Rufus Guitar Shop has been catering to musicians from all walks of life. Be it sales, lessons or repairs. The deep tradition of customer service established long ago still stands strong today. We are a shop owned and run by musicians for musicians. We love all aspects of music just as much as you. We are passionate about sharing our knowledge, expertise and joy with every single person that walks through our doors.

Shop Policies

Shipping Policy

We ship with UPS and all shipping prices include insurance. We ship from Canada, International customers are responsible for any customs duties, brokerage and tariffs.

Return Policy

NEW ITEMS

Returnable within 2 days of delivery.

USED & VINTAGE ITEMS

Not returnable

General Terms

Items must be returned in original, as-shipped condition with all original packaging and no signs of use. Buyer assumes responsibility for all return shipping costs unless the item was not received as described.

Refunds

Buyer receives a full refund in their original payment method less any shipping costs and a 5% restocking fee.

Special Conditions

Rufus Guitar Shop is pleased to offer all customers a 48 hour approval period on all Brand New instruments, amps and pedals. Used, Vintage and B-Stock instruments are sold "As Described" and are excluded from the 48 hour return policy. We ask that you please return the product in the original product packaging along with all included materials (manual, warranty card, all accessories) and in the original condition that it was received. Warranties must NOT be registered, if a warranty is registered the product can not be returned. Shipping is non-refundable, it is the customer’s obligation to cover all shipping costs. You must contact Rufus Guitar Shop within 48 hours of receipt of an item for an RA (return authorization number). A return authorization is required prior to returning your merchandise. Any returns shipped back to Rufus Guitar Shop without an RA will not be accepted. Items returned not in like-new condition (scratched, dented, with velcro or modified in any way) will be subject to a minimum 25% re-stocking fee. Please pack carefully. Refunds will be issued minus all related shipping expenses, even if free or discount (ie: $5, FREE Shipping etc, actual shipping costs will be deducted ) shipping was initially given, plus a 5% re-stock fee. Re-stock fees are charged to cover the processing fees charged by Visa and Mastercard. Re-stock fees may be waived at our discretion for exchanges or items returned for full store credit. You may choose any shipping service you like to return the package. We strongly recommend tracking or delivery confirmation and insurance in order to protect the transaction.

Note: Please check the return policy on each individual listing as some items may be sold "As-Described" and not eligible for a return.

Tax Policies

Taxes are charged in the following regions either by the seller, per their tax policy, or by Reverb as a Marketplace Facilitator:

Location Tax Rate
Alberta, CA 5.0%
British Columbia, CA 12.0%
Manitoba, CA 5.0%
New Brunswick, CA 15.0%
Newfoundland and Labrador, CA 15.0%
Northwest Territories, CA 5.0%
Nova Scotia, CA 15.0%
Nunavut, CA 5.0%
Ontario, CA 13.0%
Prince Edward Island, CA 15.0%
Quebec, CA 5.0%
Saskatchewan, CA 5.0%
Yukon Territory, CA 5.0%
Tax is calculated automatically in checkout for the following U.S. states:
Alabama*
Arizona*
Arkansas*
California*
Colorado*
Connecticut*
District of Columbia*
Idaho*
Indiana*
Iowa*
Kentucky*
Maine*
Maryland*
Massachusetts*
Minnesota*
Nebraska*
Nevada*
New Jersey*
New Mexico*
New York*
North Dakota*
Ohio*
Oklahoma*
Pennsylvania*
Rhode Island*
South Carolina*
South Dakota*
Tennessee*
Texas*
Utah*
Vermont*
Virginia*
Washington*
West Virginia*
Wisconsin*
Wyoming*
*Marketplace Facilitator State. Reverb collects tax on the sellers behalf. Learn More