XPGifts
- Weston, FL, United States
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We are a family business with more than 30 years of experience in design and licensing.
In 2018, we setup xpgifts.com to offer beautiful d…
Hello. Welcome to xpgifts store. So glad you’re here.
We are a family business with more than 30 years of experience in design and licensing.
In 2018, we setup xpgifts.com to offer beautiful designs in high-quality, fun products, such as shirts and gifts, made with state-of-the-art printing equipment and eco-friendly inks.
We believe in family, entrepreneurship, hard work, and that life is a wonderful gift.
We feel blessed and grateful to be able to offer products that can help you share the joy of life with people you care about.
Thanks for stopping by. We hope you will enjoy our shop.
Shipping Policy
I will ship with tracking to the listed regions. To negotiate shipping rates to other locations, please send me a message.
Return Policy
New Items
Returnable within 7 days of delivery.
Restocking Fee: 15%
Used & Vintage Items
Not Returnable
General Terms
Items must be returned in original, as-shipped condition with all original packaging and no signs of use. Buyer assumes responsibility for all return shipping costs unless the item was not received as described.
Special Conditions
PERSONALIZED/ CUSTOMIZED ITEMS:
Returns or exchanges are not accepted for this type of itens. In case your order has any problem or is damaged contact us so we can fix it.
BROKEN/ DAMAGED ITEMS:
Broken Mug Orders: Although great precautions are taken during the packaging of each order, breakage does sometimes occur during the shipping process. This is why we include shipping insurance in our shipping charge. (Replacement orders will be processed within our normal time frame of 1 business days plus ground shipping time.) We will require adequate proof of any damage or breakage reported, so please include images of the damaged item. Refunds will not be provided only replacements.
DAMAGED ITEM OR ISSUES WITH PRINT:
Our items should be inspected before being shipped but at times printing errors can occur. If the received product is printed incorrectly, damaged, or in bad quality, please contact us within 5 days and provide photos.
WRONG ITEM RECEIVED:
We do our best to ensure that the correct order is sent, but we are human, and sometimes mistakes happen. If you received the wrong item, please send me a photo of the item you received and we'll make sure to send out the correct item ASAP.
It is your responsibility to ensure that you choose the correct size, color, and design of the product. If you purchased a final sale item and did not check the order confirmation showing the incorrect item, we are not responsible for this. It is the customer's responsibility to notify us within one hour of the item being placed. Once your order has gone to printing, we cannot make any changes to your order. No refunds or exchanges will be accepted for wrong items ordered where we weren’t notified.
WHEN WILL MY ORDER SHIP:
We proudly ship all our orders within 1 business day.
RETURN TO SENDER/ INVALID ADDRESS:
**If you provided a wrong address at the time of order you may contact us ASAP**. We can only make address changes within one hour of when the order is place. In the event that the package is already in transit, we will not be able to change the delivery address or refund/cancel order. Customers are responsible for entering correct shipping information and we are not responsible for incorrect addresses entered. Shipping fees are non-refundable. If you refuse any shipments or enter the wrong address you will be held responsible for the original shipping charges, plus the cost of returning the package to us. This amount will be deducted from your merchandise refund. Refusal to pay for re-shipping fees, will result in a 50% restocking fee.
ITEMS LOST IN TRANSIT:
Please note that orders are strictly non-refundable. If your parcel failed to deliver due to "no recipient at time of delivery" or "wrong address" entered on the order, or if the tracking information indicates that the package has been delivered successfully. If the order is noted delivered, contact your nearest post office. We do not have more information on the status of the package, We can only see what is provide on the USPS website “Please Track your item before messaging me” . Please keep in mind We are not responsible for lost or stolen packages. Order lost in transit will be provided a replacement order, we do not offer refunds only replacement orders for lost packages.
WHEN WILL MY ORDER ARRIVE?
The timeframe on each product and delivery method is provided by the carriers please keep in mind that during peak season or other events delays may happen. Unfortunately transit times is something out of our control.
RETURNS/EXCHANGES/CANCELLATIONS:
We accept returns within 7 days or receiving the order. For exchanges or returns the customer is responsible to pay for ALL shipping fees including the cost to ship the exchange item. We do not provide return labels. Please ship with a courier that provides tracking information. We are not responsible for lost return packages that cannot be tracked. Order must be received within 30 days after the approval. Items not in their original packaging will be charged a 20% restocking fee (this will be deducted from your refund).
If you need to cancel your order, you may do so within 24 hours of purchasing, however we reserve the right to refuse any/all future orders after a cancellation.
Tax Policies
| Region | Rate | ||||
|---|---|---|---|---|---|
| Alabama, US* | Calculated at checkout | ||||
| Alaska, US* | Calculated at checkout | ||||
| Arizona, US* | Calculated at checkout | ||||
| Arkansas, US* | Calculated at checkout | ||||
| California, US* | Calculated at checkout | ||||
| Colorado, US* | Calculated at checkout | ||||
| Connecticut, US* | Calculated at checkout | ||||
| District of Columbia, US* | Calculated at checkout | ||||
| Florida, US* | Calculated at checkout | ||||
| Georgia, US* | Calculated at checkout | ||||
| Hawaii, US* | Calculated at checkout | ||||
| Idaho, US* | Calculated at checkout | ||||
| Illinois, US* | Calculated at checkout | ||||
| Indiana, US* | Calculated at checkout | ||||
| Iowa, US* | Calculated at checkout | ||||
| Kansas, US* | Calculated at checkout | ||||
| Kentucky, US* | Calculated at checkout | ||||
| Louisiana, US* | Calculated at checkout | ||||
| Maine, US* | Calculated at checkout | ||||
| Maryland, US* | Calculated at checkout | ||||
| Massachusetts, US* | Calculated at checkout | ||||
| Michigan, US* | Calculated at checkout | ||||
| Minnesota, US* | Calculated at checkout | ||||
| Mississippi, US* | Calculated at checkout | ||||
| Missouri, US* | Calculated at checkout | ||||
| Nebraska, US* | Calculated at checkout | ||||
| Nevada, US* | Calculated at checkout | ||||
| New Jersey, US* | Calculated at checkout | ||||
| New Mexico, US* | Calculated at checkout | ||||
| New York, US* | Calculated at checkout | ||||
| North Carolina, US* | Calculated at checkout | ||||
| North Dakota, US* | Calculated at checkout | ||||
| Ohio, US* | Calculated at checkout | ||||
| Oklahoma, US* | Calculated at checkout | ||||
| Pennsylvania, US* | Calculated at checkout | ||||
| Puerto Rico, US* | Calculated at checkout | ||||
| Rhode Island, US* | Calculated at checkout | ||||
| South Carolina, US* | Calculated at checkout | ||||
| South Dakota, US* | Calculated at checkout | ||||
| Tennessee, US* | Calculated at checkout | ||||
| Texas, US* | Calculated at checkout | ||||
| Utah, US* | Calculated at checkout | ||||
| Vermont, US* | Calculated at checkout | ||||
| Virginia, US* | Calculated at checkout | ||||
| Washington, US* | Calculated at checkout | ||||
| West Virginia, US* | Calculated at checkout | ||||
| Wisconsin, US* | Calculated at checkout | ||||
| Wyoming, US* | Calculated at checkout | ||||