Sight and Sound Music Center

  • Muncie, IN, United States
  • Joined: Jun 2015
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Sight and Sound Music Center, established in 1993, is a brick and mortar retail store selling musical instruments, professional audio, and accessories to the music industry. Located in Muncie, IN, we are a registered member of the National Association of Music Merchants (NAMM) and the National Federation of Independent Businesses (NFIB).

Shop Policies

Shipping Policy

Most orders above $100 are eligible to receive free shipping.


If you have any concern about your item, please feel free to call and request an inspection of the item by one of our gear experts before it ships out. We will do everything from sending you pictures of handpicked guitars, making sure all parts of an amplifier or PA work perfectly, and even face time with you during the inspection process so you are more a part of the action. Just call and request the service at 1-800-867-4611.

We believe in saving the planet, so we recycle boxes. Your item may arrive in a lightly used recycled box with markings different from the brand you ordered.

Free Shipping Policy:

Free Shipping applies to all orders shipping to the 48 contiguous United States (and some military shipments). Orders from Hawaii, Alaska, Canada and all international orders are typically shipped via USPS and are not free. If your order does not qualify for free shipping, please contact us by e-mail or phone for accurate shipping quote.

Prices for US Postal shipments to Canada and military shipments overseas can vary drastically. We will ship Military orders free freight as long as our costs are somewhere in line with normal domestic shipments, however, if the freight costs are excessive we will call you for approval before making any changes. This is often the case with FPO Shipments. The US Post Office rates skyrocket when a box exceeds a certain measurement. Also the USPS connection to our system does not take into account the size, and only uses weights, so when larger items are ordered we reserve the right to re-quote freight costs. USPS weight and size restrictions are much lower than that of FedEx. There are some items that simply weigh too much or are too large in which case we will contact you to discuss options.

Refused or Missed Shipment:

Do not refuse any shipment! If you refuse a shipment, you will be responsible for all costs of outbound, return shipping, and restocking fees. If you do not sign for and accept a shipment, refuse a shipment, miss all the delivery attempts, or provide us with incorrect information, you will be responsible for the costs associated whether it is reshipped or refunded. These costs include but are not limited to: restocking fees return shipping costs, refusal fees, additional shipping costs to reship and the original shipping charges. We will not reship for free an item refused, un-deliverable do to provided address, or when all delivery attempts are missed. If you are not present to sign for a package, the driver will make a total of 3 delivery attempts before the package is rerouted back which will be at your expense.

Shipping Methods:

Our primary carrier is Fed Ex. We will use other carriers from time to time for certain circumstances (such as international orders). Some items may ship directly from a manufacturer, utilizing their preferred carrier.

What to do if you receive an incorrect order:

In the rare event you receive an incorrect order, please contact us within 48 hours by calling 800-867-4611. As long as you contact us within 48 hours, we will issue a FedEx "call tag" to have the items picked up. If you wait longer than 48 hours to notify us of an incorrect shipment, you will be required to pay return shipping charges. All shipments to correct a mistake will be ground freight.

What to do if you receive a damaged order:

Don't worry. We have less than 1/2% damage rate. Below are some helpful guidelines (just in case).
1. Do not refuse shipment! (Even if the driver says to)
2. Call us immediately. We will resolve the situation.
3. A damaged box does not mean a damaged product. The box takes the damage so your gear doesn't have to.
4. Immediately inspect all shipments. After 72 hours, we cannot accept damaged items.

Damaged Item Replacement:

We cannot ship a replacement item until we receive damaged item(s) back. If you would like to expedite a replacement - you may opt for an advance replacement, which is where you purchase the replacement item ahead of time (if available) and we refund the charge upon receiving and inspecting the damaged item.

Return Policy


Returnable within 30 days of delivery.


Returnable within 7 days of delivery.

General Terms

Items must be returned in original, as-shipped condition with all original packaging and no signs of use. Buyer assumes responsibility for all return shipping costs unless the item was not received as described.


Buyer receives a full refund in their original payment method less any shipping costs.

Special Conditions

WHAT IF I RECEIVE A DAMAGED OR DEFECTIVE PRODUCT? If you receive a damaged or defective product call us immediately and we will arrange for the item to be picked up or send a prepaid return label at no-cost to you and do all we can to make you a happy customer. Inspect and test your items immediately upon delivery. Save all packaging, and call us immediately at (1-800-867-4611). All we ask is that you call us within 5 days of delivery so we can file a damage claim or pickup label. We will arrange for the item to be picked up or send a prepaid return label for you to drop of your package at any FedEx pickup location. Once the item arrives back we will send a replacement to you at our expense or refund the product if a replacement is not available. Customer may need to send photos of the problem, damage, or defect. After 5 days customer shall be responsible for return shipping. DO I HAVE TO PAY A RESTOCKING FEE IF I RETURN A PRODUCT? We do not charge a handling or return fee as long as the item is returned in the same condition and packaging as received with 30 days of invoice date. HOW DO I RETURN AN ITEM? Before returning an order, call us at (1-800-867-4611) for an RMA#. Upon receiving your RMA#, package your item securely, and write the RMA# on the shipping label (NOT ON THE BOX). Please do not write it on the product box (we recycle boxes, think green!). Finally, ship the item back to us via the carrier of your choice and insure for its value. HOW DO I SHIP IT BACK? The safest way to ship an item is via a UPS store, FedEx Store, etc, and let "them" package & ship it for you so if it is damaged it is on them and not you. If the item you are returning arrives damaged (excluding prior damage en route from us) you will need to file a damage claim with your shipper. Do not ship your item back without original or sufficient packaging (or no packaging at all). Strangely this happens... Don't put the label on the guitar with no box at all. Yeah... customers actually have done this. HOW LONG WILL IT TAKE TO GET MY REFUND? Allow 2-4 business days (from delivery at our location) for returns to be inspected, restocked, and processed for refund. Refunds can take up to 4 days to show on your credit card once processed. I DAMAGED MY PRODUCT! CAN I STILL RETURN IT? Items showing wear, missing items, paperwork, or accessories, with torn or destroyed packaging, scratched, modified, peel off protectors removed, or other conditions making it non-resalable as new may be rejected. If any of the above apply, inquire before returning. Products taken for repair or to be inspected by a competitor are no longer returnable unless the repair or inspection was authorized by World Music Supply. Manufacturer warranties might still be available depending on the manufacture warranty policy. WHAT CAN I DO IF I RECEIVED A PRODUCT THAT IS NOT LIKE THE PICTURE? You have 30 days to return it for a refund or exchange. Product images sometimes look different in color or texture than the actual product. The pictures are meant to give the buyer an idea of how the product might look, but can not be exact because lighting and/or your viewing device might show the color or texture different than intended. Products with wood grain will never be exact to the grain that you see in a picture because the images are not taken of every guitar because we might have hundreds of the same model. Instead, we take one guitars picture to give you an idea of how it might look. You can request a picture of the guitar you order before it ships to avoid having to ship it back. CAN I RETURN A PRODUCT BECAUSE IT IS NOT SET-UP OR TUNED? Musical Instruments are often made of wood, and are thus subject to acclimation (changes in climate). Setup, play-ability, and "action" are subject to change by the very nature that the climate, temperature, humidity, and other factors when the instrument is taken from one environment to another. Guitars can and often do require adjustment upon arrival. Guitars needing adjustment are not defective. Just like a new cell phone, a computer wifi, or bicycle, they can and do need set up despite being new in the box, and regardless of price. If the edges of the frets feel rough, it usually needs a little lemon oil or fret board conditioner to relax the grain. This is part of routine maintenance. We make no guarantee either express or implied as to the setup which should be adjusted locally to your climate. We will gladly assist you with any advice on adjustment, but can not issue return labels or make return policy exceptions based on action or routine maintenance. Your guitar could very well buzz upon arrival even if it were set up here before shipping. Please also note that basic adjustment or simple service is the responsibility of the customer, including a loose nut or screw, or other items that could need tightened or adjusted after shipment, all of which are a routine service and not a defect. All customers may have at no charge to them, their item opened and inspected. This includes a complete check over prior to shipment. Customers may request a full set up at a charge of anywhere between $50-$75 depending on the guitar and what the service may entail if they call and request it prior the item being shipped. IS SHIPPING COST REFUNDED? Outbound shipping costs are not refundable. If an item is defective or damaged, we will replace it at our expence, however, if you opt for a refund then it is simply a return and outbound shipping is not refundable. If free shipping was given, the shipping cost shall be deducted from any refund. If you do not keep the item and return it, you must also return the free shipping. WHAT OTHER RETURN POLICY EXCLUSIONS MIGHT I NEED TO KNOW? We reserve the right to open and inspect any item before shipping. The majority (but not all) of stringed instruments are opened and inspected, so it is likely to be re-taped. If you want an item in a factory sealed box, not inspected, and want to assume the risk, please call and request this in advance. Note that requesting this is at your own risk and will waive any right to return shipping labels or shipping refunds since you request that we not inspect it. Exchange only items include: Custom made items, Microphones (wireless or wired), all recording devices, any perishable item, cymbals, guitar pickups, any form of fluids, fog smoke or haze machines or parts and Oversized items including drum sets, PA Speakers, Guitar Cabinets, Bass Guitar Packages, Light trussing, or any item over 60lbs. These items are exchange only for the same model if defective and you call within 5 days of shipment for RMA#. Used Items are sold as is without warranty and are not returnable for any reason.

Note: Please check the return policy on each individual listing as some items may be sold "As-Described" and not eligible for a return.

Tax Policies

United States - WA
Tax is calculated at checkout. Learn about why tax is required in this region.