Sell Us Your Guitar
- Ashton-under-Lyne, United Kingdom
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Each guitar we acquire goes…
We are Sell Us Your Guitar, a Manchester based company who specialise in buying pre owned guitars from across the UK using our industry leading collection service.
Each guitar we acquire goes through our workshop where it is cleaned up, set up and then given an extremely detailed luthier report so our customers know exactly what they are purchasing. We are very proud to have exceptional feedback across all of our selling platforms, which you can see for yourself!
Shipping Policy
We have provided prices to our most popular shipping destinations.
For prices outside of these locations, please send us a message and we will provide a quote.
Return Policy
New Items
Returnable within 14 days of delivery.
Used & Vintage Items
Returnable within 30 days of delivery.
General Terms
Items must be returned in original, as-shipped condition with all original packaging and no signs of use. Buyer assumes responsibility for all return shipping costs unless the item was not received as described.
Special Conditions
UK Sales
We offer a 30 day return policy on all items whether it is bought in store or through our website.
If you don’t like the guitar
You can return the guitar back to us in its original condition for a full refund. To receive a refund any of the following must be true.
- You book an appointment with us and return the guitar before the 31st day after the date of purchase.
- You organise delivery of the guitar and we receive the guitar before the 31st day after the date of purchase.
- You ask us to arrange the return of your delivery before the 31st day after the date of purchase.
If you would like we can arrange the collection of our guitar. If you do this we will send you out replacement bubble wrap and will orgnaise the collection of your guitar. We will charge you £40+ 2.5% of the value of the refund. If the guitar is damaged or lost in the post we will refund you in full within 10 working days of you shipping the guitar to us. To be covered by our postage guarantee you must follow the shipping instructions sent to you. You do not have to use this service if you would prefer to organise the return yourself. In this case we will issue you a full refund.
Where applicable we can deduct our cost for organising the return from your refund. A fee will be payable if you ask you to arrange a return and then decide to cancel the return after we have sent packaging to you.
Wheer applicable and in order to comply with eBay and Paypal policy we will ask you to pay for the return shipping before we orgnaise it and then pay you a full refund.
Our postage guarantee will not apply in the following situations
- You organise the return of your guitar.
- We organise the return of your guitar and you do not follow the guidelines set out in our Postage Guarantee.
If the postage guarantee does not apply and your guitar is damaged in the post we will offer to return your guitar to you for a charge of £25+ 2.5% of the guitars value. We may offer to purchase your guitar as an alternative.
If your guitar doesn’t arrive as described
We are proud of our record of delivering accurately described guitars. Nevertheless we recognise the importance of having a clear policy if we have made a mistake along the way. The same policy will apply if the guitar is damaged in transit.
In order to tell us you would have an issue with the guitar please follow the QR code that was sent with the guitar or contact us on the platform you purchased your guitar from. We will normally ask you for a video demonstrating the issue. We will ask a guitar tech for our repairs department to review the video.
For our return policy to apply you must ensure that the guitar is kept in the condition you received it. If you take the guitar to a local technician and they do any work to the guitar or if you do any work to the guitar this return policy will no longer apply.
With the exception of changing the strings on the guitar must be returned to us without any alterations to it. We strongly recommend clearing any work you do to the guitar with us before undertaking the work if you wish the return policy to remain valid.
Once you have told us there is an issue with the guitar we will pause the expiry date of our return policy. Once we consider the issue resolved we will provide you with a new return deadline. It will however be at least 5 working days from the date of our email.
If we agree that you have not received the guitar that was described in the listing we will offer to arrange a collection of the guitar. We will pay for the return of the guitar and the materials you need. You will still be responsible for following the steps outlined in our Postage Guarantee.
If you do not follow the steps laid outlined in our Postage guarantee and the guitar is damaged in the post we reserve the right to refuse the return. In these cases we will offer to return your guitar to you for a charge of £25+ 2.5% of the guitars value. We may offer to purchase your guitar as an alternative.
Where applicable and in order to comply with Paypal policy we will ask you to pay for the return shipping (and charge £40 + 2.5%) before we orgnaise it. We will pay you a full refund for both the guitar and the shipping once we have received the guitar and accepted the return.
Third Party Arbitration
If you make a payment through a payment method that offers their own buyer protection and you refer your purchase to them. The terms set out in this return policy will cease to apply and the payment providers policies will be used instead.
International Sales
For all sales outside the UK our return policy, in the case of no fault returns we do not refund outward postage and charge an adminstration fee of £150 for processing returns due to the work involved in organising the return of the guitar.
Throughout this document “You” refers to the customer names on the order confirmation containing the item, “Us/Our/We” refers to Sell Us Your Guitar Ltd and “Item” refers to the guitar, amp or pedal purchase from us.
You will have the right to return any item you purchase from us within 30 days of receipt.In addition to this and any statutory warranty, we shall provide a one-year warranty for any mechanical or electrical failure of any part of the item you purchase from us.
The warranty period begins from the date of purchase or the date of delivery whichever is later. The warranty is held by you and is non-transferable. It will therefore expire if you transfer ownership of the item to another person. In the event of a successful claim the warranty period will not be extended or renewed.
The warranty excludes:
Accidental Damage
Items that have been repaired or modified by you or a qualified technician
Normal wear and tear (including fret use, guitar strings and amplifier valves)
Deviations from the intended state which do not affect suitability for use e.g. cosmetic and superficial changes to colour, finish, etc.
Defects caused as a result of failure to follow manufacturers instructions.
Defects caused by the use of accessories or supplementary or replacement parts which are not original components
Defects caused as a result of the item being exposed to environmental factors or improper storage. This includes the item being exposed to water, heat or cold or being stored in a humid or dry environment. (Including but not limited to nitro checking, bellying of an acoustic top or a lifting bridge, twisting or bending of the neck).
Defects caused as a result of a lack of maintenance.
How do I make a claim?
To make a claim you should contact us via the platform through which you completed the purchase in order to activate your warranty.
When submitting a claim please describe the fault which has arisen and supply any supporting evidence such as images or videos to clearly illustrate the fault.
Diagnosis
If you are able to bring your item into our shop in Ashton-Under-Lyne we will be happy to review the item in person.
If you are not we will ask you to submit photographs/ video demonstrating the issue so that our repair department can review. It is a requirement of the warranty that you provide our repairs department with the information they need to make a decision.
Any reasonable attempts must be made to resolve the issue if guidance is provided by our Repair Department. This could include applying contact cleaner to any electrical components or making small adjustments to the set up. If you fail to do so we reserve the right to refuse your warranty claim.
Resolution
If we accept the claim we will ask you to return the item to us. You are responsible for sending the item to us and for arranging its collection after we have completed the repair. If we accept the Warranty claim we can settle it in one of the following ways at our discretion.
Repair the item back to the original condition you received it in, replacing any broken parts with a replacement or with one of a comparable quality if necessary.
Accept the return of the item and provide you with a credit note equal to the value of the original purchase price or with a like-for-like fully functioning product.
Offer to settle an invoice from a local repairer to you for the repair. In this case the maximum we will pay out is 125% of the cost of performing our work commercially from our repair department.
The resolution offered to you is at our discretion. This warranty is in addition to any statutory rights the customer has.
Tax Policies
| Region | Rate | ||||
| GB | 20.0% | ||||
| Alabama, US* | Calculated at checkout | ||||
| Alaska, US* | Calculated at checkout | ||||
| Arizona, US* | Calculated at checkout | ||||
| Arkansas, US* | Calculated at checkout | ||||
| California, US* | Calculated at checkout | ||||
| Colorado, US* | Calculated at checkout | ||||
| Connecticut, US* | Calculated at checkout | ||||
| District of Columbia, US* | Calculated at checkout | ||||
| Florida, US* | Calculated at checkout | ||||
| Georgia, US* | Calculated at checkout | ||||
| Hawaii, US* | Calculated at checkout | ||||
| Idaho, US* | Calculated at checkout | ||||
| Illinois, US* | Calculated at checkout | ||||
| Indiana, US* | Calculated at checkout | ||||
| Iowa, US* | Calculated at checkout | ||||
| Kansas, US* | Calculated at checkout | ||||
| Kentucky, US* | Calculated at checkout | ||||
| Louisiana, US* | Calculated at checkout | ||||
| Maine, US* | Calculated at checkout | ||||
| Maryland, US* | Calculated at checkout | ||||
| Massachusetts, US* | Calculated at checkout | ||||
| Michigan, US* | Calculated at checkout | ||||
| Minnesota, US* | Calculated at checkout | ||||
| Mississippi, US* | Calculated at checkout | ||||
| Missouri, US* | Calculated at checkout | ||||
| Nebraska, US* | Calculated at checkout | ||||
| Nevada, US* | Calculated at checkout | ||||
| New Jersey, US* | Calculated at checkout | ||||
| New Mexico, US* | Calculated at checkout | ||||
| New York, US* | Calculated at checkout | ||||
| North Carolina, US* | Calculated at checkout | ||||
| North Dakota, US* | Calculated at checkout | ||||
| Ohio, US* | Calculated at checkout | ||||
| Oklahoma, US* | Calculated at checkout | ||||
| Pennsylvania, US* | Calculated at checkout | ||||
| Puerto Rico, US* | Calculated at checkout | ||||
| Rhode Island, US* | Calculated at checkout | ||||
| South Carolina, US* | Calculated at checkout | ||||
| South Dakota, US* | Calculated at checkout | ||||
| Tennessee, US* | Calculated at checkout | ||||
| Texas, US* | Calculated at checkout | ||||
| Utah, US* | Calculated at checkout | ||||
| Vermont, US* | Calculated at checkout | ||||
| Virginia, US* | Calculated at checkout | ||||
| Washington, US* | Calculated at checkout | ||||
| West Virginia, US* | Calculated at checkout | ||||
| Wisconsin, US* | Calculated at checkout | ||||
| Wyoming, US* | Calculated at checkout | ||||