Rock N Roll Vintage

  • Chicago, IL, United States
  • Joined: Jan 2013
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Shipping Policy

Rock N Roll Vintage ships world-wide every day of the week. We ship most items for no additional charge within the continental USA. Other destinations please inquire for a specific shipping quote and carriers.

International Buyers – Please Note: Import duties, taxes, and charges are not included in the item price or shipping cost. These charges are the buyer's responsibility. Please check with your country's customs office to determine what these additional costs will be prior to bidding or buying. Customs fees are normally charged by the shipping company or collected when you pick the item up. These fees are not additional shipping charges. We cannot under-value merchandise or mark the item as a gift on customs forms.

Return Policy

NEW ITEMS

Returnable within 14 days of delivery.

USED & VINTAGE ITEMS

Returnable within 7 days of delivery.

General Terms

Items must be returned in original, as-shipped condition with all original packaging and no signs of use. Buyer assumes responsibility for all return shipping costs unless the item was not received as described.

Refunds

Buyer receives a full refund in their original payment method less any shipping charges.

Special Conditions

***************************************************************************************** We are happy to answer any questions you might have so please contact us about any concerns prior to purchase. Many of our items are used or vintage and come as they are pictured. Do not assume accessories are included if they are not mentioned or photographed. ***************************************************************************************** Damaged and Defective Items: At our discretion we will either replace, repair or provide a refund for damaged and defective items. Proof of damage may be required. Please contact us for details. We must be notified within 48 hours of receiving a damaged or defective item. ***************************************************************************************** The customer is responsible for all shipping costs on returns, including any shipping fees we incured while initially shipping out an item. This includes any item with "FREE SHIPPING." If it actually cost us $50 to ship out an item, that cost will be deducted from the return. The customer must pay all shipping and insurance when sending an item back to our store. ***************************************************************************************** We do not consider the guitar or amp returned until we have received the item and verified it's in the same condition as shipped. Any accessories must also be returned in original condition. For all new items, accessories such as hang tags, manuals and protective covers must be included and in their original condition. ***************************************************************************************** Return Windows: ***************************************************************************************** Pedals and Accessories Returns: Pedals and accessories may be returned for up to 14 days after receipt of the product. All packing material, instructions and parts must be included and the product must be in new condition or an adjustment to your refund will be made. Please contact the store before returning any pedal or accessory. ***************************************************************************************** Guitar and Amp Returns: Guitars and Amps have a 48 hour approval period. The approval period starts upon delivery. The customer must notify us of a return within 48 hours of receipt. Please call 773-878-8616 or drop us an email to notify us within the 48 hour approval period. Please contact the store before shipping the item back. We will provide return shipping instructions. ***************************************************************************************** If you are not certain how to pack a return, please contact us for proper packing instructions. It is very important to properly pack guitars and amps to prevent damage in the unlikely event they are returned. ***************************************************************************************** Restocking fee: 15% restock fee will apply to any opened sealed non-defective products. This fee will be deducted from your refund.