The Gator Tone
The Gator Tone

The Gator Tone

The Gator Tone is an independent musical instrument retailer source in the United States for the students to professionals. We offer several name brands of musical instruments and accessories ranging …
About The Gator Tone

The Gator Tone is an independent musical instrument retailer source in the United States for the students to professionals. We offer several name brands of musical instruments and accessories ranging from folk instruments, woodwind, brass, drums, guitars, amplification, pro audio, orchestral strings, cases & gig bags, and much more.

Authorized dealer of Washburn, Ovation Guitars, Eastwood Guitars, Rivolta Guitars, Journey Instruments, Gold Tone, José Ramírez, Laney, Stagg, Angel Lopez, Randall, Hagstrom, Cort, Hamer, Indiana Guitars, Mahalo, Oscar Schmidt, Mid-East, Banjira, Roosebeck, Ana sounds, Paracho Elite Guitars, Danelectro Guitars, Shure, Sennheiser, Fender, Audio Technica, Daddario, Remo, Dunlop, Grover, LR Baggs, Ultimate Support & much more!

Our expertise and commitment to service are unmatched in the industry, making us the provider of choice to students, amateurs, and professional musicians across the United States and around the world.

We are proud to provide quality products with excellent customer service support.

Financing is available.

Sorry, We do not trade!!

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Shipping Policy

We ship items by using USPS, UPS, FedEx & DHL. Shipping tracking information will be provided to Reverb upon shipment. We ship to the lower 48 States.

Shipping charges for Alaska, Hawaii, Puerto Rico, and worldwide will be calculated additionally.

International Shipping:

We are not responsible for wrong or undeliverable address. Kindly provide us your full address with Telephone number and make sure your shipping address is correct and deliverable.

Import duties, taxes, and any customs charges will not be included in the item price or in the shipping charges. These charges will be the buyer’s responsibility.

Please Note:

• We do not ship to the PO Boxes so please before placing an order provide the shipping street address.
• After receiving orders, Items will be shipped in 1 to 3 business days and shipping tracking will be updated in Reverb.

*Shipping time will be longer (3 to 5 business days)during the Thanksgiving & Christmas season.

Return Policy

New Items

Returnable within 14 days of delivery.
Restocking Fee: 15%

Used & Vintage Items

Returnable within 7 days of delivery.
Restocking Fee: 15%

General Terms

Items must be returned in original, as-shipped condition with all original packaging and no signs of use. Buyer assumes responsibility for all return shipping costs unless the item was not received as described.

Special Conditions

Shipping Damage/Defective/Wrong Item:

Damaged/defective merchandise during shipping transit or defective merchandise along with wrong received items must be reported within 3 days of merchandise receipt with images and videos.

Please note: Just reporting for damaged/defective/wrong item within 3 days without images/video will not qualify the transaction for a return/refund.

We strongly advise that you check your order after receiving it to be sure that it is in proper working order and if you received the accurate item.

Disclaimer: Upon receiving any wrong brand/model shipment, it must be reported in 3 days as we will not be responsible for returning/replacing, or refunding for it.

Merchandise reported after 7 days of receipt will not be eligible for returns or exchange. If a buyer will do the damage to any instrument and do the modification on it then no RETURNS will be acceptable.

Defective/Damaged/wrong items must be shipped out in 3 days after receiving an RMA. Otherwise, a 15% restocking fee of the order's total amount and the shipping charges will be subtracted from the original payment.

Non-defective/Non-damaged/wrong items must be shipped within 3 days after receiving RMA and shipping tracking must be provided by the buyer. Failure to do so will be resulted in charging the 15% restocking fee or only the exchange will be permitted.

Items may not be acceptable for returns if,

Any adjustments to the instruments. Like parts/strings, replacement and blem/damage happened to the instrument.

Non-deliverable address/Refused Delivery:

The buyer will be responsible for a non-deliverable address and will be charged/paid again for the shipping.

Any refuse delivery of an item(s) by the buyer for the purpose of refund/canceling an order will be processed after deducting the shipping/handling charges + 15% restocking fee from the total amount of an order.

Refunds:

If you are not fully satisfied within 14 days of the delivery date, please return your order to us for a refund or exchange. The buyer will receive a full refund in their original payment method less any shipping/handling charges and a 15% restocking fee.

A Return Authorization is required for all returns. Customers are responsible for all shipping charges both ways. A 15% restocking fee will be deducted for any unauthorized returns or packages returned undelivered.

It is important to please contact us before you ship any product back to us. Returns must be shipped back with a tracking number and insurance(lost/damaged). The returned product must be in new and unused condition, in the original packaging with all the documentation, components, and accessories (if included). "New and unused" means the saleable condition with the original packaging. We cannot accept returns for an item with any indications that it has been used.

All returns are subject to a 15% restocking fee and must be returned within 14 days(new items) and within 7days(used/b-stock items) after receiving the item. If you have any questions about the restocking fee as it pertains to your order, please email us before we ship the product as once it leaves the warehouse we have incurred our cost.

Once an order is shipped out and shipping tracking is provided, it cannot be canceled. If we will be able to recover the package on the same shipping day from a shipping carrier, then we will charge a 15% restocking fee and cancel the order. Otherwise, the customer will be responsible for the return shipping charges, and later on, we will apply a 15% restocking fee less the shipping cost of the total order amount.

In case of refused delivery/Items not deliverable, we will charge a 15% restocking fee and the one-way shipping charges.

Product descriptions/images are generally obtained directly from the manufacturer. Descriptions/images are believed to be accurate but NOT guaranteed. Manufacturers may change specifications/images without updating their item descriptions. Due to random grain patterns/color disparities in wood/ composites and lighting, the guitar may vary slightly in appearance.

Note for Harmoniums purchased: if the harmonium was recently purchased, and the customer alters the tuning then it is not returnable for refunds/exchange.

Parts: No returns are accepted for pickguards/parts/small accessories unless you receive the wrong parts/accessories. The unopened/unused parts may be exchanged in 7 days after receiving it.

Pickguards are custom-made only for you so They will not be returnable.

We reserve the right to change the price of listing(s) without notice. This is due to the price changes by the distributors/manufacturers.

Please Note:

We fully inspect every product prior to shipping from our multiple warehouses in the United States. For safety purposes during shipping, we don't tune/set up our instruments before sending them to customers. If you have any questions then please feel free to contact us through Reverb.

Thank You
The Gator Tone

Make sure to check the return policy on each individual listing as some items may be sold "As-Described" and not eligible for a return.

Tax Policies

RegionRate
Alabama, US*Calculated at checkout
Alaska, US*Calculated at checkout
Arizona, US*Calculated at checkout
Arkansas, US*Calculated at checkout
California, US*Calculated at checkout
Colorado, US*Calculated at checkout
Connecticut, US*Calculated at checkout
District of Columbia, US*Calculated at checkout
Florida, US*Calculated at checkout
Georgia, US*Calculated at checkout
Hawaii, US*Calculated at checkout
Idaho, US*Calculated at checkout
Illinois, US*Calculated at checkout
Indiana, US*Calculated at checkout
Iowa, US*Calculated at checkout
Kansas, US*Calculated at checkout
Kentucky, US*Calculated at checkout
Louisiana, US*Calculated at checkout
Maine, US*Calculated at checkout
Maryland, US*Calculated at checkout
Massachusetts, US*Calculated at checkout
Michigan, US*Calculated at checkout
Minnesota, US*Calculated at checkout
Mississippi, US*Calculated at checkout
Nebraska, US*Calculated at checkout
Nevada, US*Calculated at checkout
New Jersey, US*Calculated at checkout
New Mexico, US*Calculated at checkout
New York, US*Calculated at checkout
North Carolina, US*Calculated at checkout
North Dakota, US*Calculated at checkout
Ohio, US*Calculated at checkout
Oklahoma, US*Calculated at checkout
Pennsylvania, US*Calculated at checkout
Puerto Rico, US*Calculated at checkout
Rhode Island, US*Calculated at checkout
South Carolina, US*Calculated at checkout
South Dakota, US*Calculated at checkout
Tennessee, US*Calculated at checkout
Texas, US*Calculated at checkout
Utah, US*Calculated at checkout
Vermont, US*Calculated at checkout
Virginia, US*Calculated at checkout
Washington, US*Calculated at checkout
West Virginia, US*Calculated at checkout
Wisconsin, US*Calculated at checkout
Wyoming, US*Calculated at checkout
*Marketplace Facilitator State. Reverb collects tax on the seller's behalf.Learn More

Reverb Gives

Your purchases help youth music programs get the gear they need to make music.

Carbon-Offset Shipping

Your purchases also help protect forests, including trees traditionally used to make instruments.

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