The Gator Tone
- Gainesville, FL, United States
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The Gator Tone is an independent musical instrument retailer source for students to professionals. We offer several name brands of musical instruments and accessories ranging from folk instruments, woodwind, brass, drums, guitars, amplification, pro audio, orchestral strings, cases & gig bags, and much more.
Authorized dealer of Washburn, Ovation Guitars, Eastwood Guitars, Rivolta Guitars, Journey Instruments, Gold Tone, José Ramírez, Laney, Stagg, Angel Lopez, Randall, Hagstrom, Cort, Indiana Guitars, Mahalo, Oscar Schmidt, Mid-East, Banjira, Roosebeck, Paracho Elite Guitars, Danelectro Guitars, Daddario, Remo, Dunlop, Grover, LR Baggs, Ultimate Support & much more!
Financing is available.
Sorry, We do not trade!!
Shipping Policy
We employ USPS, UPS, FedEx, and DHL for shipping items. Upon shipment, we will furnish Reverb with the shipping tracking information. Our shipping services cover the lower 48 States.
Additional shipping charges will be calculated for destinations such as Alaska, Hawaii, Puerto Rico, and worldwide shipments.
International Shipping:
Please ensure that your shipping address is accurate and deliverable, along with your full address and telephone number. Kindly note that we cannot be held responsible for incorrect or undeliverable addresses.
Import duties, taxes, and any applicable customs charges are not included in the item price or shipping costs. These charges will be the responsibility of the buyer to settle.
Please Note:
• Kindly ensure that you provide a shipping street address when placing an order, as we do not ship to PO Boxes.
• Once we receive your order, items will be shipped within 1 to 3 business days. The shipping tracking information will be promptly updated in Reverb.
Please be aware that shipping times will be extended to 3 to 5 business days during the Thanksgiving and Christmas seasons.
Note: Business days do not include Saturdays and Sundays.
Return Policy
New Items
Returnable within 14 days of delivery.
Restocking Fee: 15%
Used & Vintage Items
Returnable within 7 days of delivery.
Restocking Fee: 15%
General Terms
Items must be returned in original, as-shipped condition with all original packaging and no signs of use. Buyer assumes responsibility for all return shipping costs unless the item was not received as described.
Special Conditions
The items must be in original physical/working condition.
Shipping Damage/Defective/Wrong Item:
Damaged/defective merchandise during shipping transit or defective merchandise along with wrong received items must be reported within 7 days of merchandise receipt with images and videos.
Please note: Just reporting for damaged/defective/wrong items within 7 days without images/video will not qualify the transaction for a return/refund.
We strongly advise that you check your order after receiving it to be sure that it is in proper working order and that you received the accurate item.
Disclaimer: Upon receiving any wrong/damaged brand/model shipment, it must be reported within 7 days as we will not be responsible for returning/replacing, or refunding it.
The images provided besides the stock photos are for reference only, and the actual item received may differ. Due to random grain patterns/color disparities in wood/ composites and lighting, the guitar may vary slightly in appearance. The images displayed for brand-new or B-stock items are not representative of the actual listed item.
Merchandise reported after 7 days of receipt will not be eligible for returns or exchanges. If a buyer will do damage to any instrument and the modification on it then no RETURNS will be acceptable.
Defective/Damaged/wrong items must be shipped out after receiving an RMA. Otherwise, a 15% restocking fee of the order's total amount and the shipping charges will be subtracted from the original payment.
Non-defective/Non-damaged/wrong items must be shipped after receiving RMA and shipping tracking must be provided by the buyer. Failure to do so will result in charging the 15% restocking fee or only the exchange will be permitted.
Items may not be acceptable for returns if,
Any adjustments to the instruments. Like parts/strings/sanding, replacement, and blem/damage happened to the instrument.
Non-deliverable address/Refused Delivery:
The buyer will be responsible for a non-deliverable address and will be charged/paid again for the shipping.
Any refused delivery of an item(s) by the buyer for the purpose of refunding/canceling an order will be processed after deducting the shipping/handling charges + 15% restocking fee from the total amount of an order.
Refunds:
If you are not fully satisfied within 14 days of the delivery date, please return your order to us for a refund or exchange. The buyer will receive a full refund in their original payment method less any shipping/handling charges and a 15% restocking fee.
A Return Authorization is required for all returns. Customers are responsible for all shipping charges both ways. A 15% restocking fee will be deducted for any unauthorized returns or packages returned undelivered.
It is important to please contact us before you ship any product back to us. Returns must be shipped back with a tracking number and insurance(lost/damaged). The returned product must be in new and unused condition, in the original packaging with all the documentation, components, and accessories (if included). "New and unused" means the saleable condition with the original packaging. We cannot accept returns for an item with any indications that it has been used.
All returns are subject to a 15% restocking fee and must be returned within 14 days(new items) and within 7 days (used/b-stock items) after receiving the item. If you have any questions about the restocking fee as it pertains to your order, please email us before we ship the product as once it leaves the warehouse we have incurred our cost.
Once an order is shipped out and shipping tracking is provided, it cannot be canceled. If we can recover the package on the same shipping day from a shipping carrier, then we will charge a 15% restocking fee and cancel the order. Otherwise, the customer will be responsible for the return shipping charges, and later on, we will apply a 15% restocking fee less the shipping cost of the total order amount.
In case of refused delivery/Items not deliverable, we will charge a 15% restocking fee and one-way shipping charges.
Product descriptions/images are generally obtained directly from the manufacturer. Descriptions/images are believed to be accurate but NOT guaranteed. Manufacturers may change specifications/images without updating their item descriptions. Due to random grain patterns/color disparities in wood/ composites and lighting, the guitar may vary slightly in appearance.
Note for Harmoniums purchased: if the harmonium was recently purchased, and the customer alters the tuning then it is not returnable for refunds/exchange.
Parts: No returns are accepted for pickguards/parts/small accessories unless you receive the wrong parts/accessories mistakenly shipped by us. The unopened/unused parts may be exchanged/returned within 7 days of receiving them.
If the part is defective/damaged then it must be reported within 7 days with images/video. Otherwise, we will not accept any returns/refunds.
Pickguards are custom-made only for you so they will not be returnable.
We reserve the right to change the price of listing(s) without notice. This is due to the price changes by the distributors/manufacturers.
Please Note:
We fully inspect every product before shipping from our multiple warehouses in the United States. For safety purposes during shipping, we don't tune/set up our instruments before sending them to customers. If you have any questions then please feel free to contact us through Reverb.
Thank You
The Gator Tone
Tax Policies
| Region | Rate | ||||
| Alabama, US* | Calculated at checkout | ||||
| Alaska, US* | Calculated at checkout | ||||
| Arizona, US* | Calculated at checkout | ||||
| Arkansas, US* | Calculated at checkout | ||||
| California, US* | Calculated at checkout | ||||
| Colorado, US* | Calculated at checkout | ||||
| Connecticut, US* | Calculated at checkout | ||||
| District of Columbia, US* | Calculated at checkout | ||||
| Florida, US* | Calculated at checkout | ||||
| Georgia, US* | Calculated at checkout | ||||
| Hawaii, US* | Calculated at checkout | ||||
| Idaho, US* | Calculated at checkout | ||||
| Illinois, US* | Calculated at checkout | ||||
| Indiana, US* | Calculated at checkout | ||||
| Iowa, US* | Calculated at checkout | ||||
| Kansas, US* | Calculated at checkout | ||||
| Kentucky, US* | Calculated at checkout | ||||
| Louisiana, US* | Calculated at checkout | ||||
| Maine, US* | Calculated at checkout | ||||
| Maryland, US* | Calculated at checkout | ||||
| Massachusetts, US* | Calculated at checkout | ||||
| Michigan, US* | Calculated at checkout | ||||
| Minnesota, US* | Calculated at checkout | ||||
| Mississippi, US* | Calculated at checkout | ||||
| Missouri, US* | Calculated at checkout | ||||
| Nebraska, US* | Calculated at checkout | ||||
| Nevada, US* | Calculated at checkout | ||||
| New Jersey, US* | Calculated at checkout | ||||
| New Mexico, US* | Calculated at checkout | ||||
| New York, US* | Calculated at checkout | ||||
| North Carolina, US* | Calculated at checkout | ||||
| North Dakota, US* | Calculated at checkout | ||||
| Ohio, US* | Calculated at checkout | ||||
| Oklahoma, US* | Calculated at checkout | ||||
| Pennsylvania, US* | Calculated at checkout | ||||
| Puerto Rico, US* | Calculated at checkout | ||||
| Rhode Island, US* | Calculated at checkout | ||||
| South Carolina, US* | Calculated at checkout | ||||
| South Dakota, US* | Calculated at checkout | ||||
| Tennessee, US* | Calculated at checkout | ||||
| Texas, US* | Calculated at checkout | ||||
| Utah, US* | Calculated at checkout | ||||
| Vermont, US* | Calculated at checkout | ||||
| Virginia, US* | Calculated at checkout | ||||
| Washington, US* | Calculated at checkout | ||||
| West Virginia, US* | Calculated at checkout | ||||
| Wisconsin, US* | Calculated at checkout | ||||
| Wyoming, US* | Calculated at checkout | ||||