• Atlanta, GA, United States
  • Joined: Dec 16, 2014
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Shipping Policy

Most items ship via FedEx. Certain items may ship USPS at our discretion.

Over-sized packages may result in additional shipping charges.

Damaged Shipments?
If an item was damaged during shipping, a shipping claim must be filed within 24 hours of delivery. Be aware that shipping damage claims require thorough documentation and YOU are the one with the item. So...Please retain ALL packing materials AND photograph the item as it arrived. If the box appears damaged, start taking pictures before you open it!

Return Policy

NEW ITEMS

Returnable within 14 days of delivery.

USED & VINTAGE ITEMS

Returnable within 7 days of delivery.

General Terms

Items must be returned in original, as-shipped condition with all original packaging and no signs of use. Buyer assumes responsibility for all return shipping costs unless the item was not received as described.

Refunds

Buyer receives a full refund in their original payment method less any shipping charges.

Special Conditions

Used Gear is sold As Is. New gear may be returned for a refund. Be aware we will deduct a 20% Restocking fee unless certain conditions (see below) are met. We do not ship outside the USA. We value your business and strive to provide good service and products. If you have any concerns about your order, please contact us prior to leaving feedback. Buyer pays all return shipping cost, unless it is a shipping damage claim. While most items are returnable, less a 20% restocking fee, some, are not. For example, the following items are returnable only if defective OR unopened or unused: strings, reeds, computers, tubes, earbuds, earplugs, recorders, tin whistles, flutophones, "world" wind instruments, harmonicas, raw-frame speakers, drumheads, drumsticks, turntable cartridges, fog fluid, clothing/footwear, sheet music, cleaners, polishes, and polishing cloths. Software/soundware, cassettes, books, CDs, DVDs, and videos may be returned for credit only if they are in their original, sealed packaging. A Return Authorization is needed to return any item to our store for any reason. Please contact us prior to returning any item. We will issue an RA# to process your return. Please be aware- Items must be returned in the same condition as sold. For example if an item was purchased new in the factory sealed box, it must be returned new in the factory sealed box. If a new item has been used or played it is NOT eligible for a full refund and the 20% restocking fee will apply. A 20% Restocking fee applies to all returns except warranty or shipping damage claims. Buyer pays all return shipping cost, unless it is a shipping damage claim. All Returns must be sent back with RA#, tracking and insurance, within 14 days. Claims & Warranties All new items will have the manufacturer's warranty. Contact the manufacturer or distributor on new, defective items for directions on how to proceed. All Used items carry No Warranty, and are sold as is and there are no returns. We will photograph and describe all items to the best of our ability to avoid any miscommunication, so please ask any questions you may have prior to purchasing. Earthshaking Music Inc. reserves the right to refuse return for any reason.