DW Music
DW Music
DW Music

DW Music

DW Music has been operating in Canberra, Australia, for 20 years and offers same day shipping nationwide.

We offer a huge range of electric and acoustic guitars and proudly stock heritage bra…
About DW Music

DW Music has been operating in Canberra, Australia, for 20 years and offers same day shipping nationwide.

We offer a huge range of electric and acoustic guitars and proudly stock heritage brands including Martin, Fender, Gibson, Gretsch, Vox and Orange, as well as Taylor, Cole Clark, Ibanez, PRS, Jackson and Charvel. We also carry an extensive range of effects pedals, accessories and guitar maintenance products.

We always have a great selection of Pre-owned instruments and effects and are always happy to talk about trade-ins. Send us a message or contact us directly at [email protected]

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Shipping Policy

We happily ship Australia wide and all of our shipments include full freight insurance. Normal freight costs apply for shipments to East-coast capital cities and regional centres, but extra charges may apply to rural/remote areas. Due to the Reverb shipping profile we are unable to provide variable rates that apply to remote areas. If you are outside of Eastern metro or regional areas, please contact us for a competitive shipping quote.

For larger items such as guitars and amplifiers we choose to use Startrack Express and for smaller items we use Australia Post's eParcel service. If you would like to request a different service, please feel free to shoot us an email to discuss.

We now have a range of new and second-hand items that we offer to ship internationally. If you are from outside of Australia, please contact us ahead of your purchase, so that we can give you a competitive estimate for shipping and insurance costs. Please note that the customer is responsible for any additional costs relevant to any tariffs that may apply.

Return Policy

New Items

Returnable within 1 days of delivery.

Used & Vintage Items

Returnable within 1 days of delivery.

General Terms

Items must be returned in original, as-shipped condition with all original packaging and no signs of use. Buyer assumes responsibility for all return shipping costs unless the item was not received as described.

Special Conditions

In accordance with Australian Consumer Law, DW Music does not provide a refund for ‘change of mind’ purchases so you are advised to choose your goods carefully.

When purchasing online from DW Music you are protected by the same Consumer Protection Laws that you would receive it you purchased the item in our store.
These provisions apply to in-store and online purchases. We aim to process any claims as quickly as possible and encourage you to contact us about any concerns you may have.

If you have a query as to a specific items warranty period please email us.

Make sure to check the return policy on each individual listing as some items may be sold "As-Described" and not eligible for a return.

Tax Policies

RegionRate
AU10.0%
Alabama, US*Calculated at checkout
Alaska, US*Calculated at checkout
Arizona, US*Calculated at checkout
Arkansas, US*Calculated at checkout
California, US*Calculated at checkout
Colorado, US*Calculated at checkout
Connecticut, US*Calculated at checkout
District of Columbia, US*Calculated at checkout
Florida, US*Calculated at checkout
Georgia, US*Calculated at checkout
Hawaii, US*Calculated at checkout
Idaho, US*Calculated at checkout
Illinois, US*Calculated at checkout
Indiana, US*Calculated at checkout
Iowa, US*Calculated at checkout
Kansas, US*Calculated at checkout
Kentucky, US*Calculated at checkout
Louisiana, US*Calculated at checkout
Maine, US*Calculated at checkout
Maryland, US*Calculated at checkout
Massachusetts, US*Calculated at checkout
Michigan, US*Calculated at checkout
Minnesota, US*Calculated at checkout
Mississippi, US*Calculated at checkout
Missouri, US*Calculated at checkout
Nebraska, US*Calculated at checkout
Nevada, US*Calculated at checkout
New Jersey, US*Calculated at checkout
New Mexico, US*Calculated at checkout
New York, US*Calculated at checkout
North Carolina, US*Calculated at checkout
North Dakota, US*Calculated at checkout
Ohio, US*Calculated at checkout
Oklahoma, US*Calculated at checkout
Pennsylvania, US*Calculated at checkout
Puerto Rico, US*Calculated at checkout
Rhode Island, US*Calculated at checkout
South Carolina, US*Calculated at checkout
South Dakota, US*Calculated at checkout
Tennessee, US*Calculated at checkout
Texas, US*Calculated at checkout
Utah, US*Calculated at checkout
Vermont, US*Calculated at checkout
Virginia, US*Calculated at checkout
Washington, US*Calculated at checkout
West Virginia, US*Calculated at checkout
Wisconsin, US*Calculated at checkout
Wyoming, US*Calculated at checkout
*Marketplace Facilitator State. Reverb collects tax on the seller's behalf.Learn More

Reverb Gives

Your purchases help youth music programs get the gear they need to make music.

Carbon-Offset Shipping

Your purchases also help protect forests, including trees traditionally used to make instruments.

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