Fig Custom Guitars
- Alpine, UT, United States
- Send Message
I build around 3 guitars a month and spend an inordinate amount of time shaping the instrument and the tone to ensure each one is unique. This includes meticulously going over the frets, rolling the fretboard and matching pickups to create something special. The biggest thrill for me is breathing life into these instruments and letting them sing.
Shipping Policy
I will ship with tracking to the listed regions. To negotiate shipping rates to other locations, please send me a message.
Return Policy
New Items
Returnable within 3 days of delivery.
Restocking Fee: 5%
Used & Vintage Items
Returnable within 7 days of delivery.
Restocking Fee: 5%
General Terms
Items must be returned in original, as-shipped condition with all original packaging and no signs of use. Buyer assumes responsibility for all return shipping costs unless the item was not received as described.
Special Conditions
New items have a 3 day review period, restocking fee and need to be returned in the same new condition they were sent.
No restocking fee - and I will pay return shipping if the new instrument was not as described or had a confirmed issue on receipt. Thank you!
Tax Policies
| Region | Rate | ||||
|---|---|---|---|---|---|
| Alabama, US* | Calculated at checkout | ||||
| Alaska, US* | Calculated at checkout | ||||
| Arizona, US* | Calculated at checkout | ||||
| Arkansas, US* | Calculated at checkout | ||||
| California, US* | Calculated at checkout | ||||
| Colorado, US* | Calculated at checkout | ||||
| Connecticut, US* | Calculated at checkout | ||||
| District of Columbia, US* | Calculated at checkout | ||||
| Florida, US* | Calculated at checkout | ||||
| Georgia, US* | Calculated at checkout | ||||
| Hawaii, US* | Calculated at checkout | ||||
| Idaho, US* | Calculated at checkout | ||||
| Illinois, US* | Calculated at checkout | ||||
| Indiana, US* | Calculated at checkout | ||||
| Iowa, US* | Calculated at checkout | ||||
| Kansas, US* | Calculated at checkout | ||||
| Kentucky, US* | Calculated at checkout | ||||
| Louisiana, US* | Calculated at checkout | ||||
| Maine, US* | Calculated at checkout | ||||
| Maryland, US* | Calculated at checkout | ||||
| Massachusetts, US* | Calculated at checkout | ||||
| Michigan, US* | Calculated at checkout | ||||
| Minnesota, US* | Calculated at checkout | ||||
| Mississippi, US* | Calculated at checkout | ||||
| Missouri, US* | Calculated at checkout | ||||
| Nebraska, US* | Calculated at checkout | ||||
| Nevada, US* | Calculated at checkout | ||||
| New Jersey, US* | Calculated at checkout | ||||
| New Mexico, US* | Calculated at checkout | ||||
| New York, US* | Calculated at checkout | ||||
| North Carolina, US* | Calculated at checkout | ||||
| North Dakota, US* | Calculated at checkout | ||||
| Ohio, US* | Calculated at checkout | ||||
| Oklahoma, US* | Calculated at checkout | ||||
| Pennsylvania, US* | Calculated at checkout | ||||
| Puerto Rico, US* | Calculated at checkout | ||||
| Rhode Island, US* | Calculated at checkout | ||||
| South Carolina, US* | Calculated at checkout | ||||
| South Dakota, US* | Calculated at checkout | ||||
| Tennessee, US* | Calculated at checkout | ||||
| Texas, US* | Calculated at checkout | ||||
| Utah, US* | Calculated at checkout | ||||
| Vermont, US* | Calculated at checkout | ||||
| Virginia, US* | Calculated at checkout | ||||
| Washington, US* | Calculated at checkout | ||||
| West Virginia, US* | Calculated at checkout | ||||
| Wisconsin, US* | Calculated at checkout | ||||
| Wyoming, US* | Calculated at checkout | ||||
Manufacturers and Safety Information
Limited Warranty Coverage
Fig Custom Guitars warrants to the original purchaser that each instrument will be free from defects in materials and workmanship under normal use for a period of one (1) year from the original date of delivery.
This warranty applies only to the original purchaser and is non-transferable.
During the warranty period, Fig Custom Guitars will, at its discretion, repair or replace any component determined to be defective due to manufacturing or assembly error.
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What is Covered?
This limited warranty covers:
Mechanical failures due to manufacturing defects
Electronic component failures (pickups, switches, pots, output jack) caused by defects in materials or workmanship
Hardware failure resulting from manufacturing defect
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What is Not Covered?
This warranty does not cover:
Normal wear and tear (frets, strings, finish checking, tarnish, cosmetic aging)
Damage caused by misuse, neglect, modification, or unauthorized repair
Damage resulting from drops, impact, improper storage, or environmental exposure (including temperature or humidity extremes)
Setups, adjustments, or routine maintenance
Damage occurring during shipping after delivery
Cosmetic imperfections that do not affect playability or function
Natural variations in wood grain, finish texture, or color are not considered defects.
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Warranty Claims Process
To initiate a warranty claim, please email:
[email protected]
Include:
Proof of purchase
Serial number (if applicable)
Clear photos and/or video of the issue
A brief written description of the problem
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Limitations
This limited warranty is the sole and exclusive warranty provided by Fig Custom Guitars. Fig Custom Guitars shall not be liable for any indirect, incidental, or consequential damages arising from the use of the instrument.
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