Concord Imports is a musical instruments wholesale company for Christopher stringed instrument, Concord Cases, Concord Accessories, Pegasus bow hair and Lowenthal German imported basses. Also the wholesaler for Eminence upright basses and ALTA electric violins.
Shipping Policy
We will ship with tracking to the listed regions. To negotiate shipping rates to other locations, please send us a message. To expediated shipping, lease send us a message. For small and lightweight item, we will use USPS first class parcel service. For medium size and weight we will use FedEx Ground. For larger and heavy item, we will use Freight service. We will try to best economy and reliable service for all the shipment. However, it will be carriers responsibility of damages or delaying shipment.
Return Policy
New Items
Returnable within 7 days of delivery.
Restocking Fee: 15%
Used & Vintage Items
Not Returnable
General Terms
Items must be returned in original, as-shipped condition with all original packaging and no signs of use. Buyer assumes responsibility for all return shipping costs unless the item was not received as described.
Special Conditions
Please inspect your arrival goods immediately before you sign off the delivery receipt (especially for the instruments). Also, write down all the details of the carton and goods condition in the delivery receipt and take as all angels pictures and the carton. Contact us within 2 days as you received the wrong item or damaged item. Please file a claim to the shipper ASAP. The shipper is not liable for any shipping damages caused by the carrier.
The refund will less all the fees (reverb, merchant processing, bump fee, and restocking fee, and any applicable fee that has occurred during shipping). The buyer will be responsible for return shipping.
The shipper shall not be held liable for any instance of damage to instruments, personal property, or personnel resulting from the use or misuse of the listed products, especially cases, trunk...etc.
Musical Instrument return must be using the original packing carton, material to avoid shipping damage. Also required to buy full insurance for the return.
The pictures posted on the reverb are for references only unless it specifies it is an actual item.
Book, CD, bow hair, and bow are not returnable or exchange.
Tax Policies
Region | Rate | ||||
Alabama, US* | Calculated at checkout | ||||
Alaska, US* | Calculated at checkout | ||||
Arizona, US* | Calculated at checkout | ||||
Arkansas, US* | Calculated at checkout | ||||
California, US* | Calculated at checkout | ||||
Colorado, US* | Calculated at checkout | ||||
Connecticut, US* | Calculated at checkout | ||||
District of Columbia, US* | Calculated at checkout | ||||
Florida, US* | Calculated at checkout | ||||
Georgia, US* | Calculated at checkout | ||||
Hawaii, US* | Calculated at checkout | ||||
Idaho, US* | Calculated at checkout | ||||
Illinois, US* | Calculated at checkout | ||||
Indiana, US* | Calculated at checkout | ||||
Iowa, US* | Calculated at checkout | ||||
Kansas, US* | Calculated at checkout | ||||
Kentucky, US* | Calculated at checkout | ||||
Louisiana, US* | Calculated at checkout | ||||
Maine, US* | Calculated at checkout | ||||
Maryland, US* | Calculated at checkout | ||||
Massachusetts, US* | Calculated at checkout | ||||
Michigan, US* | Calculated at checkout | ||||
Minnesota, US* | Calculated at checkout | ||||
Mississippi, US* | Calculated at checkout | ||||
Missouri, US* | Calculated at checkout | ||||
Nebraska, US* | Calculated at checkout | ||||
Nevada, US* | Calculated at checkout | ||||
New Jersey, US* | Calculated at checkout | ||||
New Mexico, US* | Calculated at checkout | ||||
New York, US* | Calculated at checkout | ||||
North Carolina, US* | Calculated at checkout | ||||
North Dakota, US* | Calculated at checkout | ||||
Ohio, US* | Calculated at checkout | ||||
Oklahoma, US* | Calculated at checkout | ||||
Pennsylvania, US* | Calculated at checkout | ||||
Puerto Rico, US* | Calculated at checkout | ||||
Rhode Island, US* | Calculated at checkout | ||||
South Carolina, US* | Calculated at checkout | ||||
South Dakota, US* | Calculated at checkout | ||||
Tennessee, US* | Calculated at checkout | ||||
Texas, US* | Calculated at checkout | ||||
Utah, US* | Calculated at checkout | ||||
Vermont, US* | Calculated at checkout | ||||
Virginia, US* | Calculated at checkout | ||||
Washington, US* | Calculated at checkout | ||||
West Virginia, US* | Calculated at checkout | ||||
Wisconsin, US* | Calculated at checkout | ||||
Wyoming, US* | Calculated at checkout | ||||