Butler Music
Butler Music

Butler Music

Your one-stop musical instrument shop. We specialize in guitars, ukuleles, and other stringed instruments.

Est. 1987 and going strong!
About Butler Music

Your one-stop musical instrument shop. We specialize in guitars, ukuleles, and other stringed instruments.

Est. 1987 and going strong!

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Shipping Policy

All orders are processed within 1 business day of receiving cleared payment. Any US territories outside of the lower 48 states are subject to a shipping surcharge-Please contact us for a quote.

Return Policy

New Items

Returnable within 30 days of delivery.

Used & Vintage Items

Returnable within 30 days of delivery.

General Terms

Items must be returned in original, as-shipped condition with all original packaging and no signs of use. Buyer assumes responsibility for all return shipping costs unless the item was not received as described.

Special Conditions

You may return any item that you buy from Butler Music for a refund of your purchase price within 30 days of receiving the item. The buyer (you) is generally responsible for shipping charges both ways. We want all buyers to be happy and all buyers to get a great deal but we sell everything at a very small profit so we cannot generally afford to refund shipping costs on returned itemsIf an item is defective and you are in the Continental US, we WILL pay return shipping and send a replacement for any defective item. If you are returning an item for a refund you must pay the return shipping.If you are outside the Continental US, you are responsible for all shipping both ways no matter what the issue is. NO EXCEPTIONS. We generally do not give price adjustments or partial refunds and we NEVER do it for buyers outside the Continental US. If an item is good enough to keep, it should be good enough to keep at the price you paid for it. Please contact us directly before starting a “not as described” complaint or attempting to return anything on you buy from us. Sometimes we ship a new product that is not perfect and since most of what we sell is new goods in sealed boxes we do not see actually see some of the items we sell. Unfortunately, very rarely, we also make shipping mistakes and ship the wrong item. We want you to be happy so we will do whatever it takes to make you happy, but because of the high costs of shipping, if you are outside of the Continental US, the best we can do is offer you a full refund of your bid price after we get the item back. Returned items must be returned with all parts, paperwork and packaging we sent it to you with and must be returned in the condition we sent it to you. Email us any time with any questions and we will be happy to get an answer to you in a timely manner.

Make sure to check the return policy on each individual listing as some items may be sold "As-Described" and not eligible for a return.

Tax Policies

RegionRate
Missouri, USCalculated at checkout
Alabama, US*Calculated at checkout
Alaska, US*Calculated at checkout
Arizona, US*Calculated at checkout
Arkansas, US*Calculated at checkout
California, US*Calculated at checkout
Colorado, US*Calculated at checkout
Connecticut, US*Calculated at checkout
District of Columbia, US*Calculated at checkout
Florida, US*Calculated at checkout
Georgia, US*Calculated at checkout
Hawaii, US*Calculated at checkout
Idaho, US*Calculated at checkout
Illinois, US*Calculated at checkout
Indiana, US*Calculated at checkout
Iowa, US*Calculated at checkout
Kansas, US*Calculated at checkout
Kentucky, US*Calculated at checkout
Louisiana, US*Calculated at checkout
Maine, US*Calculated at checkout
Maryland, US*Calculated at checkout
Massachusetts, US*Calculated at checkout
Michigan, US*Calculated at checkout
Minnesota, US*Calculated at checkout
Mississippi, US*Calculated at checkout
Nebraska, US*Calculated at checkout
Nevada, US*Calculated at checkout
New Jersey, US*Calculated at checkout
New Mexico, US*Calculated at checkout
New York, US*Calculated at checkout
North Carolina, US*Calculated at checkout
North Dakota, US*Calculated at checkout
Ohio, US*Calculated at checkout
Oklahoma, US*Calculated at checkout
Pennsylvania, US*Calculated at checkout
Puerto Rico, US*Calculated at checkout
Rhode Island, US*Calculated at checkout
South Carolina, US*Calculated at checkout
South Dakota, US*Calculated at checkout
Tennessee, US*Calculated at checkout
Texas, US*Calculated at checkout
Utah, US*Calculated at checkout
Vermont, US*Calculated at checkout
Virginia, US*Calculated at checkout
Washington, US*Calculated at checkout
West Virginia, US*Calculated at checkout
Wisconsin, US*Calculated at checkout
Wyoming, US*Calculated at checkout
*Marketplace Facilitator State. Reverb collects tax on the seller's behalf.Learn More

Reverb Gives

Your purchases help youth music programs get the gear they need to make music.

Carbon-Offset Shipping

Your purchases also help protect forests, including trees traditionally used to make instruments.

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