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Política de envío

All items are custom built to order and typically ship in 2-3 business days. Free ground / economy shipping on most items. See listing for details

All Sales are Final

Please note that all sales are final on all orders. Acoustic Sound Panels does not take returns on orders. The only exception that will be made is if your order was damaged during shipping, and was signed for as such.

Protect Your Investment

If your order is damaged en route to your project site by the freight carrier, we will replace the damaged material at no cost to you, and bill the freight company for the replacement costs. Please note that this is a rare exception, and that 100% of all orders leave our docks in perfect condition, but there are rare occasions when orders get damaged in transit. AcousticSoundPanel.com is not responsible for replacing damaged orders unless the customer signs for the delivery as damaged before the truck driver leaves. Please…inspect your order carefully and protect your investment.

Shipping Policy

Acoustic Sound Panels will have the right to determine, in its discretion, the means of transportation used, and Purchaser will pay directly, or reimburse Acoustic Sound Panels for, all add on costs and expenses of such shipment (change of address, residential delivery, liftgate or any added expenses. In no event will Acoustic Sound Panels be liable to Purchaser for (a) any failure of any carrier to deliver any Products to Purchaser, (b) any delay by any carrier in the delivery of any Products to Purchaser or (c) any loss of or damage to any Products while in transit to Purchaser.

Production Time

Most orders leave our warehouse in under one week + shipping time to complete the delivery to you. Your exact turnaround time will depend on many factors and can change at anytime. If you need delivery by a certain timeframe, please contact our sales department and inquire about our expedited options.

Delivering Your Order

Please work with our team for any special care required once the truck arrives. If you need 48 hours advance notice on delivery, or a lift gate on the truck to lower the pallet to your ground, be sure to let us know during your ordering process. Note that the driver will NOT deliver your material to the inside of your building, only to your doorstep. Be sure to have someone ready to meet the driver and get the product moved indoors when driver leaves.

RESIDENTIAL FREIGHT DELIVERY

ALL large panels (48' x 48' or larger) and any freight deliveries going to a residential address (as determined by shipping company) will be REQUIRED to pay a $150 residential FREIGHT delivery fee. To avoid residential freight fee, customer may pickup shipment from local freight hub. Please contact us in advance with any questions, we are happy to help.

Políticas de retornos