Noisy Hammer
- Norwich, United Kingdom
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Please contact us for any enquiries
Hand-built custom electric guitar and bass amplifiers and speaker cabinets.
Made from high quality, tour grade har…
Specialists in custom orders.
Please contact us for any enquiries
Hand-built custom electric guitar and bass amplifiers and speaker cabinets.
Made from high quality, tour grade hardware and materials.
All are designed, constructed and assembled in Norwich, Norfolk, UK.
Shipping Policy
I will ship with tracking to the listed regions. To negotiate shipping rates to other locations, please send me a message.
Our Shipping Policy
Noisy Hammer ("we" and "us") is the operator of (https://www.noisyhammer.com) ("Website"). By placing an order through this Website you will be agreeing to the terms below. These are provided to ensure both parties are aware of and agree upon this arrangement to mutually protect and set expectations on our service.
PLEASE NOTE
All postal services and couriers are currently expecting delays from the global pandemic.
Severe weather, natural disasters, and other conditions beyond our control can occasionally disrupt our shipping services.
1. General
Subject to stock availability. We try to maintain accurate stock counts on our website but from time to time there may be a stock discrepancy and we will not be able to fulfill all your items at the time of purchase. In this instance, we will fulfill the available products to you, and contact you about whether you would prefer to await restocking of the back ordered item or if you would prefer for us to process a refund.
2. Shipping Costs
Shipping costs are calculated during checkout based on the weight, dimensions, and destination of the items in the order. Payment for shipping will be collected with the purchase.
This price will be the final price for shipping cost to the customer.
3. Returns (see our Warranty and Returns Page)
4. Delivery Terms
4.1 Transit Time Domestically
In general, domestic shipments are in transit for 2 - 14 days
4.2 Transit time Internationally
Generally, orders shipped internationally are in transit for 4 - 30 days.
This varies greatly depending on the courier and territory.
4.3 Dispatch Time
Orders are usually dispatched within 2 business days of completion of an order. Our warehouse operates on Monday - Friday during standard business hours, except on national holidays at which time the warehouse will be closed. In these instances, we take steps to ensure shipment delays will be kept to a minimum.
4.4 Change Of Delivery Address
For a change of delivery address requests, we are able to change the address at any time before the order has been dispatched. Please let us know asap.
4.5 Items Out Of Stock
If an item is out of stock, we will wait for the item to be available before dispatching your order. Existing items in the order will be reserved while we await this item.
4.6 Delivery Time Exceeded
If the delivery time has exceeded the forecasted time, please contact us so that we can conduct an investigation. We do our best to deliver your items in good time and on schedule. However, sometimes the chosen delivery companies have delays beyond our control. We will do our best to assist during these situations, but once items have left us, we have little control of packages with the couriers. We will do our best to help.
5. Tracking Notifications
Upon dispatch, customers will receive a tracking link from which they will be able to follow the progress of their shipment based on the latest updates made available by the shipping provider.
6. Parcels Damaged In Transit
If you find a parcel is damaged in transit, if possible, please reject the parcel immediately from the courier and get in touch with our customer service. If the parcel has been delivered without you being present, please contact customer service with next steps.
7. Duties & Taxes
7.1 Sales Tax
Sales tax has already been applied to the price of the goods as displayed on the
website
7.2 Import Duties & Taxes
Import duties and taxes for international shipments are the responsibility of the customer.
8. Cancellations
Please refer to our refund policy.
9. Insurance
Parcels are insured for loss and damage up to the value as stated and agreed by us and the courier.
9.1 Process for parcel damaged in-transit
We will process a refund or replacement as soon as the courier has completed their investigation into the claim. This can take up to 12 weeks in some situations.
9.2 Process for parcel lost in-transit
We will process a refund or replacement as soon as the courier has conducted an investigation and deemed the parcel lost. This can take up to 12 weeks in some situations.
10. Customer service
For all customer service inquiries, please email us at [email protected]
We are here to help. Please be understanding.
Any questions please email us
Return Policy
New Items
Returnable within 14 days of delivery.
Used & Vintage Items
Returnable within 7 days of delivery.
General Terms
Items must be returned in original, as-shipped condition with all original packaging and no signs of use. Buyer assumes responsibility for all return shipping costs unless the item was not received as described.
Special Conditions
Noisy Hammer
Custom Guitar & Bass Cabinets
Warranty & Returns Policy
This policy will explain the customers rights of warranty, refund or exchange.
Custom Orders:
When making a custom order through Noisy Hammer website, you will receive a personal experience to ensure you receive the exact item you were hoping for. This includes correspondence with our designer to discuss style, speakers (if required), hardware and finish. The process from start to finish can take up to 8 weeks.
If for reasons beyond our control this build time needs to be extended we will contact you and let you know your new delivery date.
Once specifications and a quotation have been agreed we will require total payment in full before any work can begin. Once work on the actual cab has begun there would be a 15% surcharge for any changes made to the specifications.
Noisy Hammer has the right to cancel any custom order at any stage prior to the work commencing on your order should the designer believe that the project has developed into something he is not able or willing to build, your total would then be refunded to you.
At the end of the build the designer will contact you to confirm you are happy with the end result prior to shipping.
Custom orders are non-refundable.
Standard Stock Orders:
Standard cabs ordered via the website will require full payment before the item is shipped.
All standard cabs are sold as seen on the website, should you be unsure of the condition of the cab please contact us prior to completing your order.
Colours, finishes and grill cloths are also considered sold as seen, however, colour variations can occur due to supply.
Noisy Hammer will make every effort to colour match and communicate to our customers when there may be a change as not to cause disappointment.
Warranty on cabs:
All Noisy Hammer cabs (including custom) will receive a 2 years warranty. Should you discover a mechanical fault this must be reported to Noisy Hammer within the first 30 days of receiving the item If the speakers, if loaded.
We can offer a repair or exchange on these items and will cover shipping within the UK.
Another option would be for us to send to you the replacement part required.
Should you discover an aesthetic fault, this would need to be logged with us in the first 48 hours, please email [email protected], we will ask for photos of the fault along with images of the original packaging it was sent in and proof of documentation.
This does not include personal damage.
With all Noisy Hammer cabs this policy does not cover wear & tear or general use of the item.
Merchandise:
All merchandise on the Noisy Hammer website is eligible for a 30 returns policy. With clothing this is only eligible if the item is returned in its original condition, not worn or washed. It must be returned to us in its original packaging also.
This can include items that are ordered in the wrong size, colour or if the item if faulty; there must be proof shared with Noisy Hammer to arrange an exchange.
With any request for a refund please email [email protected] in the first instance.
Tax Policies
| Region | Rate | ||||
| Alabama, US* | Calculated at checkout | ||||
| Alaska, US* | Calculated at checkout | ||||
| Arizona, US* | Calculated at checkout | ||||
| Arkansas, US* | Calculated at checkout | ||||
| California, US* | Calculated at checkout | ||||
| Colorado, US* | Calculated at checkout | ||||
| Connecticut, US* | Calculated at checkout | ||||
| District of Columbia, US* | Calculated at checkout | ||||
| Florida, US* | Calculated at checkout | ||||
| Georgia, US* | Calculated at checkout | ||||
| Hawaii, US* | Calculated at checkout | ||||
| Idaho, US* | Calculated at checkout | ||||
| Illinois, US* | Calculated at checkout | ||||
| Indiana, US* | Calculated at checkout | ||||
| Iowa, US* | Calculated at checkout | ||||
| Kansas, US* | Calculated at checkout | ||||
| Kentucky, US* | Calculated at checkout | ||||
| Louisiana, US* | Calculated at checkout | ||||
| Maine, US* | Calculated at checkout | ||||
| Maryland, US* | Calculated at checkout | ||||
| Massachusetts, US* | Calculated at checkout | ||||
| Michigan, US* | Calculated at checkout | ||||
| Minnesota, US* | Calculated at checkout | ||||
| Mississippi, US* | Calculated at checkout | ||||
| Missouri, US* | Calculated at checkout | ||||
| Nebraska, US* | Calculated at checkout | ||||
| Nevada, US* | Calculated at checkout | ||||
| New Jersey, US* | Calculated at checkout | ||||
| New Mexico, US* | Calculated at checkout | ||||
| New York, US* | Calculated at checkout | ||||
| North Carolina, US* | Calculated at checkout | ||||
| North Dakota, US* | Calculated at checkout | ||||
| Ohio, US* | Calculated at checkout | ||||
| Oklahoma, US* | Calculated at checkout | ||||
| Pennsylvania, US* | Calculated at checkout | ||||
| Puerto Rico, US* | Calculated at checkout | ||||
| Rhode Island, US* | Calculated at checkout | ||||
| South Carolina, US* | Calculated at checkout | ||||
| South Dakota, US* | Calculated at checkout | ||||
| Tennessee, US* | Calculated at checkout | ||||
| Texas, US* | Calculated at checkout | ||||
| Utah, US* | Calculated at checkout | ||||
| Vermont, US* | Calculated at checkout | ||||
| Virginia, US* | Calculated at checkout | ||||
| Washington, US* | Calculated at checkout | ||||
| West Virginia, US* | Calculated at checkout | ||||
| Wisconsin, US* | Calculated at checkout | ||||
| Wyoming, US* | Calculated at checkout | ||||