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Franchin Guitars

  • Vicenza, Italy
  • Joined: Apr 2017
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ART AND SOUND MADE IN ITALY
We are a young company based in Vicenza, in the north-east of Italy. With passion for art and music, we create musical instruments and accessories decorated with various techniques.
In our creations the musical instrument becomes a work of art through an artisanal, refined and carefully detailed manufacturing.
Every piece is unique. Each one is designed and created entirely in Italy, employing selected materials, and it reflects the quality which has always distinguished Italian-made products.
From classic designs, like body relics, to gold-leaf guitar bodies —which are the true emblem of this trade mark—, every project is developed with the aim of creating a quality instrument that is available to everyone and that represents the concept of “art and music.”

Shop Policies

Shipping Policy

In-stock items will be shipped within three (3) business days after payment has been received.
Made-to-order items will be dispatched within three (3) business days from the date of completion, provided that complete payment has been received.
Regular updates will be available on your purchase. Any delay in the delivery will be communicated to you by e-mail.
Goods are shipped with professional packaging and with DHL Express courier. You will be provided with a tracking number.
Shipping charges are indicated in each product page. We offer free shipping for orders over € 250.00.
We are not responsible for any VAT, tariff, duty, customs taxes, etc. required by your country for importing goods. We cannot give you an estimate of the cost, as charges vary from country to country.

Return Policy

NEW ITEMS

Returnable within 30 days of delivery.

USED & VINTAGE ITEMS

Returnable within 7 days of delivery.

General Terms

Items must be returned in original, as-shipped condition with all original packaging and no signs of use. Buyer assumes responsibility for all return shipping costs unless the item was not received as described.

Refunds

Buyer receives a full refund in their original payment method less any shipping costs.

Special Conditions

TERMS AND CONDITONS OF RETURN
We aim to guarantee your full satisfaction. If you are not completely satisfied with your purchase, you have thirty (30) calendar days to return an item from the date you received it.
To be eligible for a return, your item must be in the same condition in which you received it (i.e., unaltered and free of damages); it must be returned in the original packaging, complete with any accessories sent together with the item.

HOW TO RETURN AN ITEM
Returns must be sent with the courier indicated by us, and only after you contacted us. It is mandatory that you follow our instructions.
The item to be returned must be picked up by the courier within ten (10) working days of the date when you informed us of your decision to return it.
You will be responsible for paying for return shipping costs. If you receive a refund, the cost of return shipping will be deducted from your refund.

REFUNDS
Once we receive your item, we will inspect it. If your return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within a certain amount of days, depending on your card issuer's policies.
We will refund the full cost of the item minus shipping costs. Shipping costs are non-refundable.
You will be notified if the returned item cannot be accepted due to failure to comply with our returns conditions set out above. In this case, you may choose to have the item returned to you at your own expense. If you refuse this delivery, we reserve the right to retain the item and the amount paid for your purchase of the item.

Note: Please check the return policy on each individual listing as some items may be sold "As-Described" and not eligible for a return.

Tax Policies

This shop collects taxes in the following regions:

Minnesota*
Washington*
*State sales tax is required in this region. Learn More