Family Piano Co
Family Piano Co
Family Piano Co

Family Piano Co

#1 Rated Piano Store in Chicagoland! LOW prices, FAST shipping, SUPERB service! Choose Family Piano because we make the buying process easy, and have a great selection of new and used instruments. …
About Family Piano Co

#1 Rated Piano Store in Chicagoland! LOW prices, FAST shipping, SUPERB service! Choose Family Piano because we make the buying process easy, and have a great selection of new and used instruments.

Each of our pianos — new, used, upright or grand — is extensively inspected and fine-tuned by our team of highly-skilled technicians, so you won't ever get any surprise repair bills. All pianos also come with a warranty, bench, finance options, and discounts off future piano tunings for local customers!

For more information, please visit our website at familypiano.com, call us at (847) 775-1988, email us at [email protected], or send us a message!

Est. 2006. Making Music Matter.

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Shipping Policy

LOCAL PICK-UP
For customers who pick-up orders from our storefront (118 S Genesee St, Waukegan IL 60085), shipping fees will be refunded. All in-stock merchandise (pre-ordered as well) besides acoustic pianos qualify for this offer. E-mail [email protected] as soon as possible after completing your order to coordinate this.

PIANO SHIPPING
Shipping a purchased acoustic piano (or a heavier digital piano) will require third-party professional piano movers who must be paid at the time of the piano's purchase. For local customers inside the Lake, Cook, and Kenosha counties of IL and WI (respectively), the shipping quote may be significantly lower, and if this is the case, please e-mail [email protected] to coordinate a refund. Additional fees may apply depending on the difficulty and of the move, and this is determined by the movers on a case-by-case basis. In all cases, we strongly recommend contacting us before purchasing any kind of piano. Moreover, signing up for Family Piano's Rent-to-Own program is not available online as it requires policy agreement.

IN-STOCK MERCHANDISE
Products are shipped out same day if order is processed by 1:30PM CST, Mon – Thu, excluding holidays. If we are unable to process your order due to inaccurate or incomplete payment information, your order processing may be delayed. Shipments usually arrive within 2 - 10 business days from the shipped date, excluding holidays. Please note this range will vary depending on your location. An estimated range will be provided at checkout based on your zip code, along with the tracking number. Only standard ground shipping and delivery are available. Shipments may be sent via UPS, USPS, or FedEX.

CUSTOM ORDERS & BACKORDERS
If the merchandise you have purchased is currently not in stock, we will give you an expected shipping time at checkout, or by a follow-up email. All other policies for in-stock merchandise still apply.

INTERNATIONAL SHIPPING
Unfortunately, we do not offer shipping outside of the 48 continental United States states at this time.

Return Policy

New Items

Returnable within 30 days of delivery.

Used & Vintage Items

Returnable within 30 days of delivery.

General Terms

Items must be returned in original, as-shipped condition with all original packaging and no signs of use. Buyer assumes responsibility for all return shipping costs unless the item was not received as described.

Make sure to check the return policy on each individual listing as some items may be sold "As-Described" and not eligible for a return.

Tax Policies

RegionRate
Alabama, US*Calculated at checkout
Alaska, US*Calculated at checkout
Arizona, US*Calculated at checkout
Arkansas, US*Calculated at checkout
California, US*Calculated at checkout
Colorado, US*Calculated at checkout
Connecticut, US*Calculated at checkout
District of Columbia, US*Calculated at checkout
Florida, US*Calculated at checkout
Georgia, US*Calculated at checkout
Hawaii, US*Calculated at checkout
Idaho, US*Calculated at checkout
Illinois, US*Calculated at checkout
Indiana, US*Calculated at checkout
Iowa, US*Calculated at checkout
Kansas, US*Calculated at checkout
Kentucky, US*Calculated at checkout
Louisiana, US*Calculated at checkout
Maine, US*Calculated at checkout
Maryland, US*Calculated at checkout
Massachusetts, US*Calculated at checkout
Michigan, US*Calculated at checkout
Minnesota, US*Calculated at checkout
Mississippi, US*Calculated at checkout
Missouri, US*Calculated at checkout
Nebraska, US*Calculated at checkout
Nevada, US*Calculated at checkout
New Jersey, US*Calculated at checkout
New Mexico, US*Calculated at checkout
New York, US*Calculated at checkout
North Carolina, US*Calculated at checkout
North Dakota, US*Calculated at checkout
Ohio, US*Calculated at checkout
Oklahoma, US*Calculated at checkout
Pennsylvania, US*Calculated at checkout
Puerto Rico, US*Calculated at checkout
Rhode Island, US*Calculated at checkout
South Carolina, US*Calculated at checkout
South Dakota, US*Calculated at checkout
Tennessee, US*Calculated at checkout
Texas, US*Calculated at checkout
Utah, US*Calculated at checkout
Vermont, US*Calculated at checkout
Virginia, US*Calculated at checkout
Washington, US*Calculated at checkout
West Virginia, US*Calculated at checkout
Wisconsin, US*Calculated at checkout
Wyoming, US*Calculated at checkout
*Marketplace Facilitator State. Reverb collects tax on the seller's behalf.Learn More

Reverb Gives

Your purchases help youth music programs get the gear they need to make music.

Carbon-Offset Shipping

Your purchases also help protect forests, including trees traditionally used to make instruments.

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