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Ear Candy


Quick
Shipper
Quick
Responder

Our office hours are from 10am until 5pm Monday through Thursday and 10am until 4pm on Fridays, central standard time. We will be closed Saturday and Sunday as well as all national holidays. Holiday hours will be posted in news articles to keep everyone informed.

Thank you, and we look forward to serving you in a much more efficient and professional manner.

A quick note about our Pre-Build status. Very soon, all of our cabs will be taken off of Reverb and the only cabs on Reverb will be the cabs that are ready to ship. The pre build was put in place to give us time to manufacture the highest quality product for your needs and so that our clients are not stressed out thinking their item has already shipped. Typically we put a pre build on our cabs. We build the highest quality cabs money can buy and we do not cut corners. Please don't be alarmed at the pre build time. Our staff is here 5 days a week and getting your product to you in a timely fashion is of utmost importance to us. We are honored that you use our gear and do not take build quality lightly.Please note that the Pre-Order days are business days, not weekends and holidays. Pre-builds are not refundable & will incur a restocking fee.

A quick note about USPS shipping and tracking:
We ship our small items the same or next day. Our post office is small, often overwhelmed and understaffed. Even after our shipments have been picked up and scanned, they will not track for up to 24-36 hours. Sometimes the Reverb.com shipping progress meter never updates past “status unknown” or “Label created”. If you click on “Purchases” under your menu icon, you will see all the items you have purchased here on reverb. In the lower left-hand corner of each purchase window, you will see a shipping status link, right click on that, then click on “open link in new tab”. This will open a new reverb page that will show your tracking number, left click on that and it will take you directly to the USPS website which will show you the status of your shipped item. Please keep in mind, this is often approximately 24-48 hours behind the actual tracking / location of your item.

Due to the large amount of cab orders and the complexity in which they are built, it is no secret we run late on orders from time to time. Over the last 3 days, including Sunday, we have been inundated with questions like “Did it ship?” “Is there any progress?” and “What is the status?” 90% of these questions are being asked before the items actual ship date.
We are diligent to adhere with Reverb.com’s policy that all questions be answered in a timely fashion. At any given time, we have upwards of 70 builds, and orders going on at one time. This last weekend we calculated the time that was taken out of the shop to answer status messages. The time taken from production, and shipping was 13 hours, which over the course of 2 days is 26 hours total out of production.

If you check our feedback, you will see we ship all of our items as quickly as possible. We ask that you please refrain from sending status questions as it does delay your order as well as the orders of others. When it ships, you will be notified with live tracking, and if you ordered a cabinet we send a few pictures of your actual order.
Our goal is to pack and ship the highest quality items as quickly as possible. Technical emails will be answered daily. We appreciate your understanding in this matter. If you have an order with us, it is being worked on.

Thank you!
EarCandy management.

EarCandy is a family company that has revolutionized Guitar & Bass audio speaker cabinets and wiring. Established in 2002, we evolved American made speaker cabinets from unnecessarily oversized, overpriced and overweight typical designs that your granddad used, to light, affordable and road worthy world class tone machines. All materials are obtained from American manufacturers, with our gear designed and carefully handcrafted in Indiana.

Our gear is scientifically hand made with the highest quality components money can buy. Including tone woods, speakers made in the USA, and a choice of options to personalize your tone, personality and presentation. Every piece of your gear is created with road worthy experienced artistic application & functional perfection.

We are open from 9am -5pm CST Monday through Friday and we are closed on holidays.

We are open Monday - Friday from 9am - 5pm CST.
9am to 5pm CENTRAL STANDARD TIME
PLEASE DO NOT EXPECT MESSAGES TO BE ANSWERED BEFORE 9AM AND AFTER 5PM.
Thank you!

All of our guitar and bass speaker cabs have been in our product line up for over a decade. We do not use staples, glue and multi ply mystery wood. All of our guitar and bass cabs and speakers were designed by our lead design engineer Tim Paulsen, he will try to answer all of your technical questions here on Reverb.

Our Guitar and bass speaker cabs have been in use by professional level and celebrity level musicians for years all over the world. We do not offer custom dimensions or variations on the options available. Please feel free to message us here through Reverb.Com with any questions about our products.

Ear Candy has been building and selling gear for musicians around the world for over a decade. Our cabs have a lifetime warranty on parts, workmanship and technical advice pertaining to the use of our products. Our proprietary patent pending designs set us apart both in looks and tone. When You need the best, you can rely on our tried and tested cab designs to deliver the best tone you have ever had.

We do our best to ship our accessory items within 24 hours or less from the time the payment clears.

Shipping & handling:

We ship our smaller items within 1 business day.
Parcel post is $5.00 and can take an undesired amount of time.
Priority Mail is $8.50
For Priority mail, message us so we can adjust the shipping for you.
We do not profit from shipping and are happy to place as many parts & knobs in a Flat Rate Box, keeping the shipping cost at $8.50
If an item is listed with free shipping, we will use USPS Parcel post.
If an item is posted with a shipping fee of less than $7.00, we will be shipping it with USPS Parcel post.
If an item is posted, it IS in stock and ready to ship with the exception of pre-build items which are only cabinets and speakers.

Our Warranty

You may return the item or items within 7 days of proof of delivery for a full refund minus shipping.

The items must be returned back to us unopened and UN-tampered with before we can issue a refund or replacement.

Buyers are responsible for the shipping return cost & outbound cost if you are exchanging for cosmetic reasons.

If you receive your items and they have been damaged in shipping, we will ship out the same item or item of equal value at no cost to you, after we receive pictures of the shipping damage.

All EarCandy© brand items have a lifetime warranty against manufacturer Defects.

Shipping costs are non-refundable and nonnegotiable.

Feedback

We thrive on providing excellent customer service. Your feedback is extremely important to us and we will leave feedback for you after we receive feedback from you. If we have not given you 5-star service, please let us know immediately so we may rectify the situation for you and earn your return business & 5-star rating before submitting your rating.

Contacting EarCandy©

Messages are answered in 1 business day except weekends & holidays.
Messages about items on Reverb MUST be sent through Reverb.
We greatly appreciate your business and it is our goal to provide outstanding service with the highest quality products.

ALL EarCandy© item descriptions, specifications, and pictures are copyright protected by the DMCA and are the intellectual property of EarCandy© and may not be used in any way without expressed written permission.

Thank you!

EarCandy© On Reverb.com