Ear Candy

Ear Candy


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Shipper
Quick
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Severe Weather in Louisville, KY Causing Delays

Severe weather in Louisville, KY caused a significant disruption to operations at Worldport®, UPS's main hub in the United States. As a result, some shipments may experience unavoidable delays.

UPS is working to move shipments to their final destinations as quickly as possible. You can track shipment progress on ups.com.

The UPS Service Guarantee does not apply when transportation networks are disrupted due to conditions beyond UPS's control.

A quick note about our Pre-Build status. This is put in place to give us time to manufacture the highest quality product for your needs and so that our clients are not stressed out thinking their item has already shipped. Typically we put an 8-10 day pre build on our cabs. We build the highest quality cabs money can buy and we do not cut corners. Please don't be alarmed at the 8 day pre build time. Our staff is here 5 days a week 10 hours a day and getting your product to you in a timely fashion is of utmost importance to us. We are honored that you use our gear and do not take build quality lightly.Please note that the 8-10 days are business days, not weekends and holidays.
PLEASE NOTE:


EarCandy is a family company that has revolutionized Guitar & Bass audio speaker cabinets and wiring. Established in 2002, we evolved American made speaker cabinets from unnecessarily oversized, overpriced and overweight typical designs that your granddad used, to light, affordable and road worthy world class tone machines. All materials are obtained from American manufacturers, with our gear designed and carefully handcrafted in Indiana.

Our gear is scientifically hand made with the highest quality components money can buy. Including tone woods, speakers made in the USA, and a choice of options to personalize your tone, personality and presentation. Every piece of your gear is created with road worthy experienced artistic application & functional perfection.

We are open from 9am -5pm CST Monday through Friday and we are closed on holidays.

We are open Monday - Friday from 9am - 5pm CST.
9am to 5pm CENTRAL STANDARD TIME, PLEASE DO NOT EXPECT MESSAGES TO BE ANSWERED BEFORE 9AM AND AFTER 5PM.
Thank you!

All of our guitar and bass speaker cabs have been in our product line up for over a decade. We do not use staples, glue and multi ply mystery wood. All of our guitar and bass cabs and speakers were designed by our lead design engineer Tim Paulsen, which is who answers all of our correspondence here on Reverb.

Our Guitar and bass speaker cabs have been in use by professional level and celebrity level musicians for years all over the world. We do not offer custom dimensions or variations on the options available. Please feel free to message us here through Reverb.Com with any questions about our products.

Ear Candy has been building and selling gear for musicians around the world for over a decade. Our cabs have a lifetime warranty on parts, workmanship and technical advice pertaining to the use of our products. Our proprietary patent pending designs set us apart both in looks and tone. When You need the best, you can rely on our tried and tested cab designs to deliver the best tone you have ever had.

We do our best to ship our accessory items within 24 hours or less from the time the payment clears.

A quick note about our Pre-Build status. This is put in place to give us time to manufacture the highest quality product for your needs and so that our clients are not stressed out thinking their item has already shipped. Typically we put an 8 day pre build on our cabs but are usually able to get then done faster than that. We build the highest quality cabs money can buy and we do not cut corners. Please don't be alarmed at the 8 day pre build time. Our staff is here 5 days a week 10 hours a day and getting your product to you in a timely fashion is of utmost importance to us. We are honored that you use our gear and do not take build quality lightly.
Thank you!
Your EarCandy Team

Our Feedback is extremely important to us and if you are not happy with a purchase from us, please contact us right here through Reverb.Com through the item you purchased so we can solve any questions or problems right away.

We are open Monday through Friday from 9AM until 5PM central time. If We do not answer the phone or emails between 10:30am to 4:00 PM CST, we are all in the shop building cabs and will get back to you the same business day. Constant calls and messages cause us to have to stop what we are doing, turn machines off and take time to answer questions where the answers are posted right here. We are a small company and do not have the time to answer incessant and redundant calls and emails about "has it shipped yet" or "what is the status" When your item ships, it will track live as being shipped, this is a service provided by reverb and can be found in the window containing your order details. The "Status of your cab or item being built is, it is being built with great attention to detail and care. Shipping & handling:

We ship our smaller items the same business day if they are ordered before 3pm CST. (Except Civilian and Government Holidays).
We use USPS mail which is usually a 3-5 day ship time.
We do not profit from shipping and are happy to place as many parts & knobs in flat a rate envelope keeping The shipping cost at $7.50
For Cabinets, please notice the pre build status. We ship all of our cabs with UPS ground. You will receive a tracking number well before the cab ships.

Our Warranty

You may return the item or Items within 14 days of proof of delivery for a full refund minus shipping.

The items must be returned back to us before we can issue a refund or replacement.

Buyers are responsible for the return cost and outbound cost if you are exchanging for cosmetic reasons.

If you are exchanging due to a defect, we will pay to ship the replacement item to you after receiving pictures of the defect.

Refunds are offered for defective products reported to us within 7 days upon proof of delivery

Only products are available after the 7 day period.

ALL of our items are inspected and tested so you will not receive a defective product.

If you receive your items and they have been damaged in shipping, we will ship out the same item or item of equal value at no cost to you After we receive pictures of the shipping damage.

Of our items have a lifetime warranty against manufacturer Defects. This must be reported in 5 days

Shipping costs are non-refundable and nonnegotiable.

Feedback

We thrive on providing excellent customer service. Your feedback is extremely important to us and we will leave feedback for you after we receive feedback from you. If we have not given you 5-star service, please let us know immediately so we may rectify the situation for you and earn your return business & 5-star rating before submitting your rating.

Contacting EarCandy

All our messages are answered the same day except weekends and holidays.
Messages about items on Reverb MUST be sent through reverb.
We greatly appreciate your business and it is our goal to provide outstanding service with the highest quality products.
Thank you to Reverb and Thank you for checking us out.

A quick note about our Pre-Build status. This is put in place to give us time to manufacture the highest quality product for your needs and so that our clients are not stressed out thinking their item has already shipped. Typically we put an 8-10 day pre build on our cabs. We build the highest quality cabs money can buy and we do not cut corners. Please don't be alarmed at the 8 day pre build time. Our staff is here 5 days a week 10 hours a day and getting your product to you in a timely fashion is of utmost importance to us. We are honored that you use our gear and do not take build quality lightly.

EarCandy© On Reverb.com