Cascade Guitars

  • Seattle, WA, United States
  • Joined: Sep 2013
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Shipping Policy

We ship for FREE with Fedex Ground who we feel takes the *best* care of our guitars. Tracking info will be provided as soon as your shipment is created. We generally create shipments within 24 hours of receiving an order. However shipping and delivery time frames may vary.

Return Policy

New Items: Most new, untouched, unopened items may be returned within 30 days of the date of delivery for a full refund, less 10% restocking fee to cover outbound shipping costs and payment processing fees. Buyer assumes responsibility for all return shipping costs, unless return is a result of incorrect shipment or defective item. Cascade Guitars reserves the right to refuse any return if item is not in new, untouched, or unopened condition.

Vintage & Used items: Most vintage & used items may be returned within 3 days from the date of delivery. Our comprehensive quality certification process allows us to stand behind every vintage and used instrument we sell with the utmost confidence. If you are not satisfied, please contact us immediately as we must evaluate all vintage and used returns on a case by case basis. All vintage and used refunds may be subject to a 10% restocking fee to cover outbound shipping costs and payment processing fees. Buyer assumes responsibility for all return shipping costs unless return is a result of incorrect shipment.

You should expect to receive your refund within three weeks of giving your package to the return shipper, however, we strive to issue your refund sooner than that. This time period includes the transit time for us to receive your return from the shipper, the time it takes us to process your return once we receive it and the time it takes your bank to process our refund request.