Reverb Safe Shipping

Simple, Safe, Fast

Using a Reverb Shipping Label gives you the option to purchase Reverb Safe Shipping for a fraction of your gear's sale price. If anything is lost or damaged during shipping, our responsive and friendly support team will help resolve the issue quickly.

File a Report Directly with Reverb

Use Reverb's short and simple damage form.

Work with a Musician

Speak directly to a musician who understands the value of your gear.

Reach a Fast Resolution

Receive payment or help repairing gear quickly due to one-on-one support.

What Our Customers Say

"[This was] by far the best customer service experience I have ever had. I appreciate your commitment to fairness and solving problems."

–Michael H.

"You’re the best. I can’t thank you enough. You’ve truly earned a lifer out of me using Reverb moving forward."

–Joseph L.

How It Works

If your item is damaged or lost during shipment and you've purchased Reverb Safe Shipping with a Reverb Shipping Label, we'll cover the cost of repairs or reimburse you for the sale amount.*

All inquiries can be made through Reverb's simple online form. Deal directly with our responsive and friendly support team to get reimbursed quickly.

Reverb Safe Shipping Process


Fill out this form with documentation of damage and original packing materials.


Reverb processes and approves reimbursement


Item is either repaired or returned.


Reverb pays out lost amount.

Item damaged during shipment?

Submit a Request

Reverb Safe Shipping Terms

Damage inquiries must be submitted within 7 days of package delivery. Inquiries for lost packages can not be filed within 15 days of shipment for UPS or within 30 days of shipment for USPS. Safe Shipping applies only during transit from your premises to the shipping destination. Reimbursement will not be provided when loss or damage is a result of improper, inadequate, or unsafe packaging or wrapping, which shall be determined at Reverb's sole discretion. See the FedEx general packaging guidelines, the UPS packaging guidelines or USPS preparing packages page for tips on preparing your package for proper shipping. Note, a flight case or other similar hard case packaging is not sufficient packaging. The maximum reimbursement will not exceed the declared value of the item on the label.

*Buying Safe Shipping is required when purchasing a Reverb shipping label for items with a sale price between $1500 USD and $10,000 USD. Neither Safe Shipping nor Reverb Shipping Labels are available for items with a sale price of $10,000 or more. The maximum declared value for an international shipment is $2,500.

Have Questions?

Feel free to reach out to our rockstar support team.

Contact Support

Reverb Gives

Your purchases help youth music programs get the gear they need to make music.

Carbon-Offset Shipping

Your purchases also help protect forests, including trees traditionally used to make instruments.

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