Making Offers

The buying and selling process on Reverb was designed to be as easy and personal as a face-to-face interaction.

A huge part of that experience is the ability to make offers. Our Offer function integrates seamlessly with normal messaging, so either party can include an official offer as part of the natural dialogue.

These common questions highlight the basics and some things that might not be on your radar yet.

How can I make an offer as a buyer?

There are two ways to make an offer as a buyer. The first is to simply click the "Make an Offer" button in the upper right hand corner on a listing. This appears below the "Add to Cart" button.

The second way to do this is to click "Include an Offer" button when replying to a message.

How low can I go when making an offer without offending the seller?

This is a great question. Going lower than 65% of the asking price means your offer will likely be automatically rejected courtesy of our Lowball Offer Policy.

Beyond that, the seller may interpret your offer as an insult and stop communicating with you. It degrades the sense of community on Reverb that we've all worked hard to build. Please - keep offers reasonable.

Something to think about when making offers as a buyer: the vast majority of accepted offers fall between 70% to 95% of the seller's asking price.

What if I don't see the "Make an Offer" button on the listing?

If you do not see the "Make an Offer" button, it means that the seller does not accept offers on that particular listing.

Can I make an offer as the seller?

Yes. This is a great way to turn an ongoing message thread with a potential buyer into a sale. We refer to this as a "push offer." Sellers can do this simply by clicking the "Include an Offer" button when messaging someone.

How do I make sure my listing can accept offers?

When you're setting up your listing or editing it, you'll see an "Accept Offers" checkbox right next to the box where you enter the asking price. Make sure it is checked.

If you’ve got a lot of inventory, you can turn on offers in bulk by uploading a .csv — here’s how:

What happens if I just don't respond to an offer?

All offers expire after 24 hours if there is no response from the other party.

Are offers exclusive?

No. Sellers are free to accept other offers while another offer is pending.

If I decline an offer, does that block the person from making another offer?

No. It simply resets the offer string. The person may then make another offer that they think is more reasonable.

Instead of declining offers and forcing the other party to fish around for the right price, we encourage users to make counter-offers. This creates a dialogue and defines the ballpark that the transaction would have to take place in. A large number of successful sales are the result of a single counter-offer being made.

If I make an offer and the other person accepts, even though I didn't think he or she would, is the sale official?

Yes. When an offer is accepted by either the buyer or the seller, it creates an order. The buyer then has 72 hours to pay, just like any other transaction on the site. Keep this in mind when making offers - you should always be ready to pay if it is accepted.

Can I apply a coupon code to lower the price further after an offer has been accepted?

No.

Can I change the shipping price within an offer if I'm the seller?

Yes. This is a powerful way to incentivize a buyer to finally pull the trigger. If you realize that shipping might actually be less because the buyer is nearby, you can make that adjustment. If they are local, you can also set the shipping cost to $0 if they will be picking up locally.

I hate it when people lowball me. What can I do to stop that?

You don't have to deal with that at all. Go to "My Shop" and then click on the "Policies" tab. At the bottom, you'll find a Lowball Offer Policy checkbox. When this is checked, it will automatically reject offers for you that clock in under 64% of your asking price.

You won't receive notifications when this happens. It's simply taken care of for you.

I have a lot of inventory on Reverb. I get dozens of offers every day. Can I create rules to deal with them automatically to save time?

Absolutely. As one of the apps developed specifically for Reverb, there is an Offer Bot that can help you manage offers based on rules you provide. You can learn more about that here.