Fender Certified Pre-Owned
Below are details of the 1-Year Limited Warranty offered on purchases from the Fender Certified Pre-Owned store
Fender Certified Pre-Owned
1-Year Limited Warranty
FENDER CERTIFIED PRE-OWNED
1-YEAR LIMITED WARRANTY
EFFECTIVE DATE: August 20, 2024
Fender Musical Instruments Corporation (“Fender”) warrants this Fender or Squier guitar or bass to be free from defects in materials and workmanship for one (1) year from the date of original purchase from the Fender Certified Pre-Owned store on REVERB.com (located at www.reverb.com/store/fendercpo, the “Fender CPO Store”), subject to the limitations set forth herein (“Limited Warranty”). This Limited Warranty applies only to the original retail purchaser of a Fender or Squier guitar or bass from the Fender CPO Store. Any subsequent sale of a Fender or Squier guitar or bass purchased from the Fender CPO Store by the original retail purchaser voids this Limited Warranty. This Limited Warranty applies only to Fender or Squier guitars or basses purchased from the Fender CPO Store on or after August 20, 2024 (each, for purposes of this Limited Warranty, an “Instrument”). IMPORTANT: PLEASE RETAIN YOUR ORIGINAL SALES RECEIPT FROM REVERB.COM, AS IT IS YOUR PROOF OF PURCHASE VALIDATING THIS LIMITED WARRANTY.
Fender has retained MIRC, LLC (“MIRC”) as its exclusive authorized service center for warranty service related to this Limited Warranty (the “MIRC Service Center”). If you wish to make a claim under this Limited Warranty, or if you have any questions or concerns regarding your Instrument, you should first contact Fender CPO Customer Service as follows:
Fender CPO Customer Service
Toll Free: (833) 856-7464
Local: (480) 856-7803
[email protected]
A Fender CPO Customer Service representative will request your proof of purchase, gather some information about the issues you are experiencing with your Instrument, and, if possible, attempt to troubleshoot those issues with you over the phone or by email. If, based on these initial discussions, it becomes apparent to your Fender CPO Customer Service representative that an in-person evaluation of your Instrument for potential repair or replacement is necessary, you will be issued a return merchandise authorization number (“RMA Number”) with a pre-paid shipping label for you to return your complete Instrument, together with any included cases or other accessories, to the MIRC Service Center, with your sales receipt as proof of purchase, during the applicable Limited Warranty period. To the extent feasible, defective Instruments or components thereof that qualify for coverage under this Limited Warranty may be repaired at Fender’s sole discretion without charge. If a qualifying Instrument or component is not repaired, Fender may, at its sole discretion, either replace the Instrument or component with a comparable Instrument or component (which may be new or pre-owned in Fender’s sole discretion) or refund the purchase price. Remedies beyond normal service repair of any Instrument requires both an evaluation and confirmation of the defect and a direct recommendation to Fender from the MIRC Service Center.
All transportation, insurance and freight charges associated with warranty service and repairs on Instruments shall be paid for by Fender. Initial standard setup and adjustment of the Instrument and its components at the time of purchase are considered normal REVERB.com product preparation and are not covered by this Limited Warranty.
Limitations and exclusions
The following items are not covered by this Limited Warranty.
1. Fret wear, saddle wear, nut wear, strings and batteries.
2. Checking, shrinking, sinking, discoloration and ware of poly or lacquer finishes.
3. Setups, adjustments or routine maintenance of any kind.
4. Damage to finishes or cracks, splitting, or warpage of wood due to changes in temperature or humidity, exposure to or contact with sunlight, fire, moisture, body salts and acids of perspiration, guitar straps, guitar stands/hangers made from vinyl, plastic, rubber or other synthetic materials, any other chemicals or non-Fender/Squier-approved polishes.
5. Damage, corrosion or rusting of any hardware components caused by humidity, salty air, or exposure to the moisture, body salts and acids of perspiration.
6. Any damage to an Instrument resulting from customization or modification.
7. Normal wear and tear on any part of the Instrument, case or gig bag including jacks, controls, switches, plated surfaces, tuning machines, pickguards, zippers, clasps, handles, latches, case hardware, etc.
8. All other damage and deterioration due to normal usage, wear and tear, aging, accidents, neglect, abuse, or acts of nature.
9. Any Instrument whose serial number is missing, altered or tampered with in any fashion.
10. Any Instrument purchased from anyone other than through the Fender CPO Store.
11. Any Instrument purchased through the Fender CPO Store that has been subsequently resold and is no longer owned by the person or entity that initially purchased the Instrument from the Fender CPO Store.
12. Any defects, damage, blemishes, or other issues identified in the product listing on the Fender CPO Store at the time the Instrument is purchased.
13. Instruments that have been serviced by unauthorized persons (any person other than an MIRC Service Center).
THE FOREGOING CONSTITUTES THE ONLY WARRANTY MADE BY FENDER WITH RESPECT TO THE INSTRUMENTS AND IS MADE EXPRESSLY IN LIEU OF ALL OTHER WARRANTIES EXPRESS OR IMPLIED. Any implied warranties, including without limitation, any implied warranties of merchantability or fitness for any particular purpose, imposed under state law are limited to the duration of this Limited Warranty. Insofar as such warranties cannot be disclaimed, Fender limits the duration and remedies of such warranties to the duration of this express warranty and, at Fender’s option, to the repair, replacement or refund described herein. Some states do not allow limitations on how long an implied warranty lasts, so the above limitations may not be applicable to you.
FENDER ASSUMES NO LIABILITY FOR PROPERTY DAMAGE RESULTING FROM FAILURE OF THIS PRODUCT NOR ANY LOSS OF INCOME, SATISFACTION, OR DAMAGES ARISING FROM THE LOSS OF USE OF SAME DUE TO DEFECTS OR AVAILABILITY OF SAME DURING SERVICE.
THIS WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS THAT VARY FROM STATE TO STATE. OTHER THAN AS PERMITTED BY LAW, FENDER DOES NOT EXCLUDE, LIMIT OR SUSPEND OTHER RIGHTS YOU MAY HAVE, INCLUDING ANY RIGHTS UNDER CONSUMER PROTECTION LAWS THAT CANNOT BE LAWFULLY CHANGED OR EXCLUDED. FURTHER, FENDER DOES NOT EXCLUDE, LIMIT OR SUSPEND OTHER RIGHTS YOU MAY HAVE AGAINST THE PERSON WHO SOLD YOUR INSTRUMENT TO YOU IF THAT PERSON HAS BREACHED THEIR SALES CONTRACT WITH YOU. FOR A FULL UNDERSTANDING OF YOUR RIGHTS, YOU SHOULD CONSULT THE APPLICABLE STATE AND FEDERAL LAWS.
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