We ship most orders out the SAME DAY after payment has been approved. Exceptions to this include guitars or amps that require more involved setups and inspections.
All packages are fully insured at no additional charge. Your instrument will be shipped using the highest level of industry-standard packing materials, in every attempt to make sure it arrives in ready-to-play condition. We will notify you prior to shipping your instrument if additional steps need to be taken in the packing process.
Our shipping team works closely with the CME Repair Shop and our vintage experts to inspect and pack every instrument with the utmost care. These folks know what it takes to keep an instrument protected. As musicians ourselves, we know how important it is that you receive your CME package in perfect condition.
Our international shipping rates should reflect on the item listing. Feel free to message us directly for shipping quotes on specific items or with any questions.
All shipping rates are for actual transportation charges and do not include VAT, import taxes, or brokerage fees, which vary from country to country.
Most of our preset shipping rates are for USPS International Service. USPS is typically less expensive than UPS, but their international tracking system is not as accurate. Arrival times may vary from country to country. Some large items such as bass guitars, drum kits, amplifiers, and speaker cabinets may not be eligible for shipping to all countries via USPS and/or UPS. Some brands cannot be shipped internationally due to manufacturer restrictions. Feel free to message us with any questions.
We are unable to ship to Russia.
This product can be returned within 3 days of receipt.
Items must be returned in original, as-shipped condition with all original packaging and no signs of use. Buyer assumes responsibility for all return shipping costs unless the item was not received as described.
Buyer receives a full refund in their original payment method less any shipping charges.
New Items: Most new, untouched, unopened items may be returned within 30 days of the date of delivery for a full refund, less outbound shipping costs. Buyer assumes responsibility for all return shipping costs, unless return is a result of incorrect shipment or defective item. Chicago Music Exchange reserves the right to refuse any return if item is not in new, untouched, or unopened condition.
Vintage & Used items: Most vintage & used items may be returned within 3 days from the date of delivery. Our unique and comprehensive quality certification process allows us to stand behind every vintage and used instrument we sell with the utmost confidence. If you are not satisfied, please contact us immediately as we must evaluate all vintage and used returns on a case by case basis. All vintage and used refunds may be subject to a small 5% restocking fee, as well as original outbound shipping costs. Buyer assumes responsibility for all return shipping costs unless return is a result of incorrect shipment.
Some products are not returnable under any circumstances such as amplifier tubes, instrument pickups, guitar & bass string, drum heads, drum sticks, software, books, earbuds, earplugs, microphones, harmonicas as well as any other products designed to come in contact with the mouth or ears due to sanitary concerns.
We strive to process all refunds within 2 to 4 business days of the return been received at our location. The time it takes for the refund to post to your account could vary based upon your bank's processing times. If you have any questions or need assistance, please message us.