Shipping rates vary based on buyers location and the size / weight of the item. We ship via UPS, USPS and Fed Ex. We will work with you to provide you with the best price and fastest delivery method available.
International shipments are subject to additional fees and taxes.
You must contact us prior to returning an item. All returns require pre-authorization and must be pre-approved by Guitar Guys. If you are dissatisfied with an item after receiving it or feel that an item was misrepresented or not as advertised, please call us at 740-522-0277 and we will attempt to resolve your issue. We take great care to accurately describe every item we sell and it's condition and any flaws so that you are not surprised when you receive it. We are overly cautious and conservative with every listing on Reverb. We stand behind every item we sell. If we approve the return, all items must be shipped within 3 days of the delivery date - after receiving your item. Return shipping fees and insurance is the responsibility of the buyer. We reserve the right to charge a 5% re-stocking / handling fee on all returns.
Affirm Return Policy
When paying with Affirm, the
following return policies apply in addition to the seller's return policies:
returns are accepted
of receiving new items and
of receiving used items.
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