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Tundra Music INC

  • Whitby, Canada
  • Joined: Oct 2014
  • Message
  • View Policies
View Policies


We are one of the largest online retailers in the world. We guarantee the best price on the planet for our new gear. We have a great selection of vintage gear as well

Shop Policies

Shipping Policy

All instruments are setup and professionally packaged prior to shipment. We generally ship items 1 day after receiving cleared payment- exceptions apply. International buyers are responsible for any and all custom fees, taxes, duties and e-waste recycling fees, etc. Canadian buyers are subject to applicable taxes. Free shipping on all Continental US and Canada shipments. Shipping everywhere else is $99. Please note- FMIC products only ship domestically which includes EVH, Charvel, Jackson Gretsch, Squier, Vox, Marshall and Fender products. please contact us for more information.

Return Policy

NEW ITEMS

Returnable within 14 days of delivery.

USED & VINTAGE ITEMS

Returnable within 7 days of delivery.

General Terms

Items must be returned in original, as-shipped condition with all original packaging and no signs of use. Buyer assumes responsibility for all return shipping costs unless the item was not received as described.

Refunds

Buyer receives a full refund in their original payment method less any shipping costs.

Special Conditions

Returns must be shipped within this 30-day guarantee period. All returned items must be in the original packaging including the warranty card and owners manual and show no signs of wear or abuse; otherwise the return will either be refused or subject to a 25% restocking fee. The buyer is responsible for all shipping costs. Returns are only valid with BUY IT NOW unless otherwise agreed upon. International buyers are responsible for the cost and acquiring any relevant permits or authorizations for the return of any goods containing controlled species. The buyer will also be responsible to pay all reverb listing and final value fees incurred during the transactions. Items marked demo are sold with in store warranty, no refunds only exchange, original shipping cost paid by the seller must be paid back by the buyer upon return and return shipping is the buyers responsibility.

Note: Please check the return policy on each individual listing as some items may be sold "As-Described" and not eligible for a return.

Tax Policies

NS, CA
15.0%
NL, CA
13.0%
NB, CA
13.0%
YT, CA
5.0%
PE, CA
5.0%
NU, CA
5.0%
NT, CA
5.0%
SK, CA
5.0%
QC, CA
5.0%
MB, CA
5.0%
BC, CA
5.0%
AB, CA
5.0%
ON, CA
13.0%