ISHIBASHI MUSIC

  • Shibuya, Japan
  • Joined: Dec 2015
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Shipping Policy

For international shipment we use EMS (Express Mail Service) provided by the International Postal Service if your choice of carrier is not specified.
EMS is safe, fast (approx. 7 to 10 days worldwide), economic and of course fully insured. Usually, it is door to door service.

If you have a preferred choice of courier (which you have your own account for) and would like to use that courier, you may talk to one of our International Sales Agent directly. Please note that we do not ship our merchandises by vessels at sea, only by air.

If you are located in Japan, we offer free shipping for domestic customers.

Return Policy

NEW ITEMS

Returnable within 1 days of delivery.

USED & VINTAGE ITEMS

Returnable within 1 days of delivery.

General Terms

Items must be returned in original, as-shipped condition with all original packaging and no signs of use. Buyer assumes responsibility for all return shipping costs unless the item was not received as described.

Refunds

Buyer receives a full refund in their original payment method less any shipping charges.

Special Conditions

We generally do not accept returns. All our items are individually checked before being shipped out. This check is done by a professional player and/or repair tech, and consists of a cosmetic check, and functionality/playability check. The only time we accept a return, is if there was a transport related damage.
 If the item arrives damaged, please check for any damage to your package before signing for your shipment and if you find any, report it to the shipping company immediately. Please send a message to our staff within 24 hours and include pictures of the damaged item, and pictures of the box it came in even if the box doesn’t have any visual damages.
 Do not discard any of the packaging, manuals, papers, parts or accessories the item has been supplied with, and in particular, please do not remove protective film from any of the instruments pickups, pickguards, control plates, etc.
 A full refund of the purchase price (minus bank costs, PayPal fees, shipping costs, duty and tax) of the goods or exchange will be made once the goods are returned to us in the same condition as when they left our premises.
 For any other reason, we are not able to accept returns and cancellations.

Tax Policies

This seller doesn't charge tax on their sales.