While reverb is concentrating its platform around used gear, we gladly accept listings for new instruments and equipments as long as the seller adheres to all our listing standards.
How do I purchase an item?
All sales and purchases are conducted between buyers and sellers on the reverb platform. While Reverb works diligently to review the integrity and quality of the listings on our platform, reverb is not the seller. This means that it's essential to ask good questions, and review all the details in terms of shipping, form of payment and condition of the instrument.
How do I cancel My Listing?
Assuming you have no offers, or pending orders on
your listing, you can cancel a listing by selecting "End Listing" on the listing page or from your account dashboard.
Does the listing automatically end at some point?
Currently all listings are perpetual. Think of it more as a shop, where the products are available as long as they're not sold.
How do I post many items at one time?
If you are importing a large list of items, or using a 3rd party inventory management system, contact us directly for assistance uploading bulk listings.
Just like negotiating with someone at a real marketplace, you can make an offer to a seller if you want to try to get the item at a lower price than it's listed for. The seller will have 48 hours to reply to your offer. If they counter, you'll be able to go back and forth in your negotiations.
How do I pay with a Credit Card?
Depending on the specific seller and listing, there are multiple methods to use a credit card on Reverb. If the seller accepts PayPal just click the "Pay with PayPal" button when checking out, fill in your credit card information on the PayPal screen, and PayPal will automatically deduct money from your credit card completing your order. This does not require an existing PayPal account.
Select sellers are able to receive payment from their sold listings through what we call "Direct Checkout" -- our internal secured credit or debit card processor. If available, simply input your credit or debit card information into the designated fields. This also includes correctly inputting the buyers billing address.
Am I required to make a purchase if my offer is accepted?
Yes, once your offer is accepted, or you accept the seller's counteroffer, the listing will be considered purchased by you. You'll get an email and an Unpaid Order notification in the upper right hand corner on Reverb. You'll then be able to Checkout and Pay.
How long do I have to pay for the purchase?
Once your offer is accepted or you have placed an order, Reverb asks that you pay within 3 days. Sellers may specify a different payment policy on their listings, in which case that payment policy applies. Orders that are not paid in accordance with Reverb's policies, or the policies of the seller, shall be subject to cancellation. Buyers who repeatedly do not pay may be subject to negative feedback and account suspension.
How do I cancel an order and re-list the item?
Sellers may cancel an unpaid order at any time. If an order has remained unpaid for more than 3 days, Reverb reserves the right to cancel the order on the buyer's behalf. If no payment has been submitted, sellers can cancel an order and re-list the item from the order page on their account. If the item has already been paid for, the seller will need to refund the payment and alert Reverb of the cancelation. Once this is completed, we will credit any Reverb selling fees through your account.
How do I issue a refund in PayPal?
If a buyer needs to be refunded and the original payment transaction was issued through PayPal, the refund needs to initiated directly from the PayPal site. This can be accomplished by logging in direct to your PayPal account, selected 'Payments Received' and clicking 'Issue Refund' from the drop down menu.
What are the fees for Reverb?
The Reverb Platform allows users to list their instrument for sale with NO LISTING FEES. However, Reverb does charge the Seller a small 3.5% transaction fee of the total selling amount after your item has been sold. Click here to see how Reverb's fees stack up against ebay and Amazon. The buyer is not subject to any fees associated with a purchase.
How do I pay my fees when an item sells?
Reverb seller fees are processed on the 1st of day of the month for all transactions that occurred the previous month. For example, if one item is sold on April 5 and another on April 22, both transaction fees will be processed on May 1. These fees will be charged to the credit card on file in the billing section of your account profile, or via Paypal (when selected). For questions about billing, please contact us directly.
Does Reverb collect money on my behalf or do I get paid directly?
The buyer will pay you directly via whatever means you specify, including PayPal, check, money order, credit card, and etc. Most sellers choose PayPal because it offers buyers a one click checkout. By choosing PayPal, you will allow the buyer to pay with his bank account, eCheck, or credit card seamlessly. Additionally, both parties will be protected by the PayPal fraud department in case of any problems.
What's the difference between Reverb Fees and PayPal Fees?
When a sale is completed via PayPal, the seller may incur a transaction fee that is deducted from the total amount transferred to your PayPal account. Please note, this is a fee that PayPal charges for its payment service and is separate from the 3.5% sales fee charged by Reverb.
Why do you need my credit card?
Since we don't collect money on your behalf, once the buyer pays you, we'll need to charge you for the transaction fees. Collecting credit card information also helps us validate our seller's identity, and to make sure we are building a marketplace built on trust and security.
How is my credit card data secured?
Your credit card is stored by the secure, PCI compliant payment processor Braintree Payments, so your credit card data never hits our servers, and is completely secure at all times.
What happens if a buyer doesn't pay?
Seller fees are only charged once a buyer pays for an item. If a buyer has purchased an item but not paid, contact us directly and we will help resolve the issue and repost the item if necessary.
How am I protected if I do not receive an item or the item I receive is not as described?
In the case of a dispute, we will contact the seller directly to help broker a return or refund for the fastest possible resolution. If such resolution cannot be reached, we will help the buyer obtain a refund through one of several avenues. If payment was made through PayPal, we will walk you through their claim process and if needed, provide materials necessary to ensure this process reaches the correct end. If the sale was made using Reverb's Direct Checkout payment system, we will issue a refund direct to the credit card used in the event that we have been unable to find a reasonable solution from the seller.
Since Reverb is a marketplace full of unique sellers, return policies differ from user to user. While some individual sellers may not offer a return policy, we encourage you to communicate with the seller to find out specifics of their policies. Please contact us at Reverb Supportif you need any help arranging a return.
Shipping & International Usage
What If my order is damaged in shipping?
If an order is received damaged or broken, the seller should open a claim with the shipping carrier. Please contact the seller through the Reverb platform to initiate arrangements and contact us at Reverb Support with any questions. In some cases, a partial refund to the buyer may be a good incentive to keep the item (if repairable).
I live outside the United States. Can I still use Reverb?
Absolutely! However, individual sellers on the marketplace do have different policies on international shipping. Often sellers will list their international shipping polices on their shop's homepage. Additionally, there is a questions tab on every listing beneath the images where you can submit questions about whether specific items can ship abroad.
What's the best way to ship a guitar?
We're glad you asked! Our in-house experts have written a detailed blog post with pictures to show you a time tested technique for shipping guitars. Read it here.
Bulk Shipping Solutions
For sellers looking to beef up their shipping muscle, we recommend integrating with ShipStation. ShipStation provides a variety of shipping solutions including bulk label printing and tracking management. Learn more here
What if I think the shipping price is too high, or need international shipping?
The seller can alter the shipping price as part of negotations during make an offer. Just let them know your circumstances, and they'll be able to help you out.