While reverb is concentrating its platform around
used gear, we gladly accept listings for new instruments and equipments
as long as the seller adheres to all our listing standards.
How do I purchase an item?
All sales and purchases are conducted between
buyers and sellers on the reverb platform. While Reverb works
diligently to review the integrity and quality of the listings
on our platform, reverb is not the seller. This means that it's
essential to ask good questions, and review all the details
in terms of shipping, form of payment and condition of the
How do I cancel My Listing?
Assuming you have no offers, or pending orders on
your listing, you can cancel a listing by selecting "End Listing" on the listing page or from your account dashboard.
Does the listing automatically end at some point?
Currently all listings are perpetual. Think of it more as a shop, where the products are available as long as they're not sold.
How do I post many items at one time?
If you are importing a large list of items, or using a 3rd party inventory management system, contact us directly for assistance uploading bulk listings.
Just like negotiating with someone at a real marketplace, you can make an offer to a seller if you want to try to get the item at a lower price than it's listed for. The seller will have 48 hours to reply to your offer. If they counter, you'll be able to go back and forth in your negotiations.
What if I think the shipping price is too high, or need international shiping?
The seller can alter the shipping price as part of negotations during make an offer. Just let them know your circumstances, and they'll be able to help you out.
Am I required to make a purchase if my offer is accepted?
Yes, once your offer is accepted, or you accept the seller's counteroffer, the listing will be considered purchased by you. You'll get an email and an Unpaid Order notification in the upper right hand corner on Reverb. You'll then be able to Checkout and Pay.
How long do I have to pay for the purchase?
Once your offer is accepted or you have placed an order, Reverb asks that you pay within 3 days. Sellers may specify a different payment policy on their listings, in which case that payment policy applies. Orders that are not paid in accordance with Reverb's policies, or the policies of the seller, shall be subject to cancellation. Buyers who repeatedly do not pay may be subject to negative feedback and account suspension.
What happens when orders aren't paid for?
The seller may cancel an unpaid order at any time. If an order has remained unpaid for more than 3 days, Reverb reserves the right to cancel the order on the buyer's behalf. If less than 4 days has passed since the order was placed, Reverb may choose to relist the item on the seller's behalf. If more than 4 days has passed, it will be the seller's responsibility to relist the item.
What are the fees for Reverb?
The Reverb Platform allows users to list their
instrument for sale with NO LISTING FEES. However, Reverb does
charge the Seller a small transaction fee of 3.5% after your
item has been sold.
Click here to see how Reverb's fees stack up again eBay and Amazon.
The buyer is not subject to any fees associated with a purchase.
How do I pay my fees when an item sells?
Reverb seller fees are processed on the 1st of day of the month for all transactions that occurred the previous month. For example, if one item is sold on April 5 and another on April 22, both transaction fees will be processed on May 1. These fees will be charged to the credit card on file in the billing section of your account profile, or via Paypal (when selected). For questions about billing, please
contact us directly.
Does Reverb collect money on my behalf or do I get paid directly?
The buyer will pay you directly via whatever means you specify, including PayPal, check, money order, credit card, and etc. Most sellers choose PayPal because it offers buyers a one click checkout. By choosing PayPal, you will allow the buyer to pay with his bank account, eCheck, or credit card seamlessly. Additionally, both parties will be protected by the PayPal fraud department in case of any problems.
Why do you need my credit card?
Since we don't collect money on your behalf, once the buyer pays you, we'll need to charge you for the transaction fees. Collecting credit card information also helps us validate our seller's identity, and to make sure we are building a marketplace built on trust and security.
How is my credit card data secured?
Your credit card is stored by the secure, PCI compliant payment processor Braintree Payments, so your credit card data never hits our servers, and is completely secure at all times.
What happens if a buyer doesn't pay?
Seller fees are only charged once a buyer pays for an item. If a buyer has purchased an item but not paid, contact us directly and we will help resolve the issue and repost the item if necessary.
How am I protected if the item I receive is not as described, or the seller has otherwise defrauded me?
Reverb staff establishes personal contact with all our sellers through email and credit card verification in order to ensure their validity. In the case of a dispute, we will reach out to sellers to understand what happened and do our best to help the buyer and seller to come to an amicable resolution. If such resolution cannot be reached, the buyer can appeal to the excellent PayPal buyer protection department if paying via PayPal, or to their credit card agency if paying via credit card. Both of those options offer great fraud resolution and buyer protection.
How do I qualify for buyer protection?
In order to qualify for buyer protection the transaction must occur through Reverb and be marked as paid and shipped in the Reverb order system. Use your my account page to check order status.
Shipping & Geography
I live outside the United States. Can I still use Reverb?
Absolutely! However, individual sellers on the marketplace do have different policies on international shipping. Often sellers will list their international shipping polices on their shop's homepage. Additionally, there is a questions tab on every listing beneath the images where you can submit questions about whether specific items can ship abroad.
What's the best way to ship a guitar?
We're glad you asked! Our in-house experts have written a detailed blog post with pictures to show you a time tested technique for shipping guitars. Read it here.